Customer Planning & Service Manager Sr.

Amcor LLC; Oshkosh (WI); In loco; USD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

Paid time off

Retirement plan

Bonus program

Descrizione del lavoro

Amcor is seeking a Senior Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and strategic initiatives. You will balance demand with plant capacity and oversee planning and customer service functions across the org, driving performance and behavior that elevates service for customers.

The role emphasizes strategic leadership, collaboration with sales, IT, and manufacturing, and a culture of continuous improvement and talent development.

Competenze

• Bachelor’s degree in Business, Supply Chain, or related field.
• APICS CPIM certification preferred.
• 7–10 years in operations, planning, or customer service leadership.

Mansioni

• Lead CP&S team focusing on service, inventory, and key initiatives.
• Align demand, plant capacity, and inventory replenishment with service targets.
• Develop and maintain an engaged high-performance team culture.
• Partner with directors and stakeholders on strategic planning and execution.
• Drive continuous improvement to reduce lead times and costs.

Conoscenze

Leadership

Strategic planning

Inventory management

Operations management

Cross-functional collaboration

Executive presence

Communication

Team development

Problem solving

Formazione

Bachelor’s degree in Business or Supply Chain

APICS CPIM certification

Descrizione del lavoro

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

The Senior Manager of Customer Planning & Service is accountable for an integrated Supply Chain team focused on service, inventory, and other critical business initiatives, and may include oversight of Supply Planning, Scheduling, Demand Planning, Material Planning, Supply Chain Analyst, and/or Customer Service team members. This position is accountable for identifying and implementing processes that balance demand, plant capacity, and optimally replenish inventory while ensuring key service metrics are achieved. This role is also expected to establish and maintain an engaged team culture of high performance, quality, and continuous improvement.

WHAT YOU GET TO DO

• Partner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent.
• Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
• Act as backup for the CP&S Director as needed

WHAT WE VALUE

• Ability to communicate effectively and positively influence directly and indirectly
• Results orientation that delivers on key business objectives, high accountability and resiliency
• Strong leadership within a dynamic, combined SC & CS team
• Critical thinking that enables innovative solutions/continuous improvement and learning
• Growth mindset that embraces challenges and acts as a positive agent of change
• Effective knowledge of products, systems, and manufacturing processes

WHAT WE WANT FROM YOU

• Bachelor’s degree in Business, Supply Chain, or related field
• 7-10 years experience in operations, customer service, planning, or related leadership roles
• Preferred APICS – CPIM certification
• A sound grasp of Supply Chain information technology and related planning processes/systems

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

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Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.

NYSE: AMCR; ASX: AMC www.amcor.com |LinkedIn |YouTube