Customer Planning & Service Manager

Amcor; Wisconsin; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Retirement Savings Plan with company 1

Tuition Reimbursement

Discretionary annual bonus program

Job summary

Amcor is seeking a Manager of Customer Planning & Service to lead an integrated Supply Chain team focused on service, inventory, and related initiatives. This role balances demand, plant capacity, and inventory replenishment while building a high-performance team.

You will partner with the CP&S Director to set priorities, manage key metrics, and drive improvements across the organization, collaborating with sales, plants, IT and marketing.

Qualifications

• Bachelor's degree in Business, Supply Chain, or related field.
• 7–10 years in operations, customer service, planning, or related leadership roles.
• APICS CPIM certification preferred.
• Sound grasp of supply chain IT and planning systems.

Responsibilities

• Partner with CP&S Director to plan and execute AFNA, SC, and BU priorities.
• Ensure inventory and service targets; support production planning and inventory optimization.
• Prepare content and lead business sessions with stakeholders demonstrating business acumen.
• Identify and implement processes to improve lead-times, cost, and service.
• Collaborate with sales, plants, IT, and marketing to drive continuous improvement.
• Build organizational capability through recruitment, development, and retention of top talent.
• Serve as a partner with Operations and understand Customer Service processes.
• Act as backup for the CP&S Director as needed.

Skills

Strategic planning

Leadership

Supply chain management

Communication

Business acumen

Continuous improvement

Collaboration

Education

Bachelor's degree in Business or Supply Chain

APICS CPIM certification (preferred)

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

The Manager of Customer Planning & Service is accountable for an integrated Supply Chain team focused on service, inventory, and other critical business initiatives, and may include oversight of Supply Planning, Scheduling, Demand Planning, Material Planning, Supply Chain Analyst, and/or Customer Service team members.

This position is accountable for identifying and implementing processes that balance demand, plant capacity, and optimally replenish inventory while ensuring key service metrics are achieved. This role is also expected to establish and maintain an engaged team culture of high performance, quality, and continuous improvement.

WHAT YOU GET TO DO

• Partner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
• Act as backup for the CP&S Director as needed

WHAT WE VALUE

• Ability to communicate effectively and positively influence directly and indirectly
• Results orientation that delivers on key business objectives, high accountability and resiliency
• Strong leadership within a dynamic, combined SC & CS team
• Critical thinking that enables innovative solutions/continuous improvement and learning
• Growth mindset that embraces challenges and acts as a positive agent of change
• Effective knowledge of products, systems, and manufacturing processes

WHAT WE WANT FROM YOU

• Bachelor’s degree in Business, Supply Chain, or related field
• 7-10 years experience in operations, customer service, planning, or related leadership roles
• Preferred APICS – CPIM certification
• A sound grasp of Supply Chain information technology and related planning processes/systems

OurExpectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the “Know Your Rights: Workplace Discrimination is Illegal” Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)