Customer Planning Representative

PSEG Long Island LLC; Hewlett (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

PSEG Long Island LLC in Hewlett, NY seeks a technically inclined professional to handle customer inquiries, requests and complaints related to electric service, ensuring accurate, timely responses. The role involves evaluating demand, load factor, projected revenue, metering, tariffs, deposits, extensions, and compliance with tariffs and industry standards.

An associate degree in engineering or engineering technology is required, with ABET accreditation preferred.

Qualifications

• Associate's Degree in Engineering, Engineering Technology or Computer Science from an ABET-accredited program.
• Electrical background/utility experience preferred.
• ABET or equivalent accredited engineering or technical school/program.
• A valid US driver's license.
• ADM Exam.
• Compliance with 10 CFR 810 regulation is required.

Responsibilities

• Handle all customer inquiries, requests, complaints, etc. involving the establishment and maintenance of electric service.
• Determine, prepare and/or perform-demand, load factor, projected revenue, proper metering equipment, rate application, service deposits, agreements for electric extensions, application of tariffs, rules and regulations codes and standards, secure easements, communicate company programs, service inspections.
• Applying technical expertise and company construction standards, design and application standards, procedures and guides, plan, design, prepare sketches, cost estimates and necessary orders for the construction and maintenance of all electric transmission and distribution facilities.
• Act as coordinator for work orders and coordinate activities to provide service to the customer in a timely manner.

Skills

Electrical background/utility

Education

Associate's Degree in Engineering/Engineering Technology/CS

Job description

• Responsible for handling all customer inquiries, requests, complaints, etc. involving the establishment and maintenance of electric service.
• Determine prepare and/or perform-demand, load factor, projected revenue, proper metering equipment, rate application, service deposits, agreements for electric extensions, application of tariffs, rules and regulations codes and standards, secure easements, communicate company programs, service inspections.
• Applying technical expertise and company construction standards, design and application standards, procedures and guides, plan, design, prepare sketches, cost estimates and necessary orders for the construction and maintenance of all electric transmission and distribution facilities.
• Act as coordinator for work orders and be responsible for coordinating activities in order to provide service to the customer in a timely manner.

Job Qualifications

• Required to have an Associate's Degree in Engineering, Engineering Technology or Computer Science from an accredited engineering or technological school
• Electrical background/utility experience is preferred
• Curriculums must be from an ABET or equivalent accredited engineering or technical school or program
• A valid US driver's license
• ADM Exam
• Compliance with the Department of Energy's regulation 10 CFR 810 is required

Some positions at PSEG require access to information covered by the Department of Energy’s regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a “Generally Authorized” destination on the attached list and not also a citizen, national, permanent resident of any country not listed; OR (4) a “Protected Individual” under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).

As an employee of PSEG Long Island, you should be aware that during storm/outage restoration efforts, you may be required to perform functions different from normal operations and work extended hours beyond your regular work schedule. You may also be required to work on premise or in an alternate location as directed by the company.

For all roles, PSEGLI’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.

Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.

If you are a current PSEG employee and offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits will change and generally be consistent with other similarly situated new hires of that company.

PSEGLI is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEGLI is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [e-mail].

If you need to request a reasonable accommodation to perform the essential functions of the job, email [e-mail]. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.