Customer Performance Management Product Lead

McKesson; Irving (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

McKesson Corporation in Irving, TX is seeking a Customer Performance Management Product Lead to drive day-to-day execution of modernization initiatives, translating strategy into operational outcomes across business, technology, analytics, and governance teams.

You will partner with analytics and engineering to operationalize tools, manage cross-functional workstreams, and deliver measurable improvements in customer engagement while guiding change and maintaining momentum toward enterprise

Qualifications

• Bachelor's degree or equivalent experience required; MBA preferred.
• Typically 10+ years of relevant experience in related fields.
• Ability to work with cross-functional teams and manage complex programs.

Responsibilities

• Lead daily execution of customer engagement modernization initiatives.
• Synthesize data and stakeholder input to develop solutions.
• Partner with analytics and technology teams to operationalize tooling and automation.
• Navigate change and keep initiatives aligned with enterprise priorities.
• Communicate insights and status to stakeholders and leadership.
• Balance short-term delivery with long-term strategic targets.

Skills

Leadership

Cross-functional collaboration

Communication

Analytical thinking

Contract law knowledge

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients.

McKesson has been named a " Most Admired Company " in the healthcare wholesaler category by FORTUNE, a " Best Place to Work " by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com .

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Role Overview

McKesson is seeking to add a Customer Performance Management Product Lead .

The Customer Performance Management Product Lead is responsible for driving the day-to-day execution of customer engagement modernization initiatives, ensuring strategy translates into operational outcomes. This role operates at the center of complex, cross-functional workstreams, balancing analytical rigor, program management discipline, and creative problem solving to keep initiatives moving forward.

The role develops resolutions to complex operational and business problems that require frequent use of judgment and creativity. Working within broadly defined policies and practices, the Customer Performance Management Product Lead anticipates change, adapts plans in real time, and redirects efforts as needed to maintain momentum and alignment with enterprise priorities.

Key Responsibilities

• Assists daily operational execution of modernization initiatives, coordinating across business, technology, analytics, and governance teams to ensure workstreams progress as planned.
• Develops solutions to complex operational and analytical problems by synthesizing data, stakeholder input, and process insights, applying sound judgment within broadly defined frameworks.
• Partners closely with the Lead Data Analyst and technology teams to operationalize analytics, tooling, and automation into day-to-day workflows.
• Work is accomplished with minimal day-to-day direction. The role anticipates change and independently directs or redirects efforts to achieve desired outcomes aligned to long-term goals.
• Analyzes business processes, data, and workflows to identify problems, root causes, and opportunities for improvement
• Communicates insights, recommendations, and status clearly to stakeholders and leadership to support informed decision-making.
• Determines and pursues courses of action under consultative direction to achieve predetermined long-range targets, balancing near-term execution with long-term strategic outcomes

Education & Minimum Requirements

Bachelor's degree or relevant equivalent experience required. Advanced degree/MBA preferred.

Typically requires 10+ years of relevant experience. Less years required if has relevant Master's or Doctorate qualifications.

Critical Skills

• Strong leadership and team management skills.
• Strong written and verbal communication abilities.
• In-depth knowledge of contract law and proposal drafting best practices.
• Ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills.
• Attention to detail and a commitment to accuracy.
• Proficiency in relevant software and tools for contract and proposal drafting.

Additional Skills

• A successful candidate must also have a track record of strategic thinking and independent problem solving.
• Experience with pharmaceutical contract language a plus

Working Environment

Ability to travel 5%.

This role is a hybrid position . The selected candidate is expected to work on-site at our Las Colinas office for a minimum of two (2)