Customer Patient Liaison

Arnolds Small Miracles Animal Hospital; Strongsville (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Employee Discount

Paid Time Off

Job summary

Arnolds Small Miracles Animal Hospital is looking for a Client Patient Liaison in Strongsville, Ohio. The role involves greeting clients and their pets, coordinating the flow in the lobby, and managing cashier duties. You will also schedule appointments and maintain the reception area's cleanliness.

The ideal candidate will have a high school diploma and experience in a veterinary facility, along with excellent communication skills and a genuine love for animals. The position offers a full-time schedule with flexibility for evening hours.

Qualifications

• Must be flexible with scheduling and able to work evening hours.
• Previous experience working in a veterinary facility is preferred.
• Ability to learn basic veterinary medicine terminology.
• Must have a genuine love for animals and their well being.

Responsibilities

• Greet all clients and their pets in a friendly manner.
• Coordinate the flow of pets and owners in the lobby.
• Perform cashiering duties and process refunds.
• Answer phone calls and schedule appointments.
• Maintain cleanliness and organization of the reception area.

Skills

Communication Skills

Interpersonal Skills

Computer Skills

Multitasking

Education

High school diploma or GED

Tools

Veterinary Software Systems

Job description

Client Patient Liaison

Small Miracles Animal Hospital

8600 Pearl Rd, Strongsville OH 44136

Benefits

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off

Job Type

Full Time

About Us

Our mission statement is “Focusing on wellness, one miracle at a time”. Small Miracles Animal Hospital is a privately owned practice rooted in philanthropic beliefs. We are “Cat Friendly” and practice “Fear Free” principles. As we are a private company, we can practice exceptional care based on doctor recommendations (not corporate standard operating procedures), at fair prices. Our hospital family is an extension of our own and through a proper work-life balance, we hope to help them achieve their personal and professional goals.

Job Responsibilities

• Greet all clients and their pets in a friendly and professional manner
• Coordinate the flow of pets and owners in the lobby; placate owners distressed by long wait times, scheduling glitches and other problems
• Perform cashiering duties, process refunds, returns and credits
• Answer the phone, check voicemails and return client calls
• Respond to clients, schedule appointments and log prescription requests though PetDesk
• Answer and send emails and faxes to clients, other veterinary practices and businesses
• Receive and distribute incoming mail; process outgoing mail
• Scan in any necessary documents and attach to patient medical records
• Input data into Veterinary Software System to schedule patients, check patients in and out, update medical records and log communication
• Support Vet Tech & Veterinary staff when needed
• Maintain cleanliness and organization of the reception area

Minimum Qualifications / Requirements

• High school diploma, GED or equivalent combination of education and/or experience
• Must be flexible with scheduling and able to work evening hours
• Ability to learn basic veterinary medicine terminology including names of medications, vaccinations, and routine testing to be able to confidently discuss with clients
• Previous experience working in a veterinary facility
• Ability to multitask and work in a fast paced environment
• Proficient computer skills, including experience with veterinary software systems
• Excellent communication and interpersonal skills
• Must have a genuine love for animals and their well being