Customer Partnerships Manager

Parts Town; Addison, City of Plattsburgh, Fort Wayne (IL, NY, IN); On-site; USD 63,236 - 94,467; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit sharing bonus

Fitness center

On-site food market

Casual dress code

Health insurance

401k with match

Paid time off

Paid holidays

Paid parental leave

Job summary

Parts Town is seeking a Manager, Customer Partnerships to maintain relationships with existing customers and strategically develop partnerships. You will proactively manage a high volume of outbound calls to learn customer challenges and present Parts Town solutions.

You will drive revenue by prospecting, building a pipeline, and coordinating with Marketing, Sales and Customer Experience. Travel to customer events may be required occasionally.

Qualifications

• 2+ years of sales, business development, customer development or account management experience.
• You WIN - self-motivated, passionate, and hungry to make a big impact!
• Proactive – taking initiative and following through are a must.
• Resilient – you see rejection as an exciting challenge.
• Passion for building relationships and seeing each customer interaction as an opportunity to form a personal emotional connection.
• Fantastic communication skills & you’re proficient in English (verbal and written).
• Bonus points if you are an Excel wiz and/or are familiar with Salesforce!

Responsibilities

• Place a high volume of outbound calls to service company customers; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
• Integrate all sales activities into CRM for timely, accurate reporting.
• Sell Parts Town solutions and value proposition to targeted customer base.
• Drive revenue by prospecting and building a pipeline while fostering relationships with customers in your region.
• Identify and develop new account opportunities via account research and calling prospective clients.
• Report on top opportunities and lead book of business reviews with Marketing, Sales and Customer Experience leadership.

Skills

Sales

English

Communication

CRM

Tools

Excel

Salesforce

Job description

The Job at a Glance

As the Manager, Customer Partnerships (Internally known as PARTnership Builder) you will maintain relationships with existing cus tomers and strategically seek out relationships with potential customers. Being a sales guru , you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.

A Typical Day

• Place a high volume of outbound calls to service company c ustomers ; accountable for achieving daily metrics related to dials, talk time, and logging tasks into CRM (Salesforce.com).
• Integrate all sales activities into CRM f or timely, accurate reporting .
• Sell Parts Town solutions and value proposition to targeted customer base .
• Drive revenue by prospecting and building a pipeline while simultaneously fostering personal relationships with potential and existing customers in your assigned region .
• Identify and develop new account opportunities via account research and calling prospective clients .
• Conduct research on accounts to develop an understanding of the account’s business issues and other relevant information .
• Report out on top opportunities each week and lead book of business reviews on a monthly/bi-monthly basis with Marketing, Sales, and Customer Experience leadership for the team.
• Partner with Customer Experience team members to develop and grow customer relationships .
• Educate customers on Parts Town resources and capabilities (electronic resources, technical support, manufacturer relationships etc . ) .
• Travel to customer events infrequently (up to a few times per year) as needed .

To Land This Opportunity

• You have 2+ years of sales, business development, customer development or account management experience .
• You want to WIN - self-motivated, passionate, and hungry to make a big impact!
• You describe yourself as proactive – taking initiative and following through are a must .
• You are resilient – you see rejection as an exciting challenge .
• You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection .
• You have fantastic communication skills & you’re proficient in English (verbal and written) .
• Bonus points if you are an Excel whiz and/or are familiar with Salesforce!

Benefits and Perks

• Parts Town Pride – check out our culture !
• Quarterly profit sharing b onus
• Fitness center, game r oom and on-site food market
• Team member appreciation events and recognition p rograms
• Volunteer o pportunities
• Casual dress c ode
• All the traditional benef its like health insurance, 401k/ 401k match, employee assistance p rograms and time away – don’t worry, we’ve got you covered.

Salary & Benefits

The salary range for this role is $63,236.25– $94,466.90 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.