Enterprise Account Director

Pinnacle; Pasadena (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, vision, dental, and life insurance

401(k) matching

Paid time off

Onsite gym

Free parking

Job summary

Pinnacle is seeking a professional to enhance project management and customer engagement in the industrial sector. You will improve performance and safety across various industries such as oil & gas and food & beverage.

The ideal candidate should have at least 7 years of experience in industrial solutions and proven skills in value-based selling. Benefits include health insurance, 401(k) matching, and a supportive work environment.

Qualifications

• Minimum 7 years of industrial sector experience in reliability and maintenance.
• Proven track record in value-based selling.
• Excellent verbal and written communication skills for presentations.

Responsibilities

• Build and maintain long-term relationships with clients.
• Identify customer pain points and present tailored solutions.
• Ensure alignment with stakeholders and manage communication.

Skills

Value-based selling

Communication skills

Analytical skills

Problem-solving

Customer relationship management

Education

Bachelor’s degree in engineering or a science field

Tools

Microsoft Suite

Power BI

CRM software

Job description

Job Overview

Pinnacle is building future leaders through a career program that empowers you in project management, critical problem solving, and customer engagement. The role focuses on improving reliability, performance, and safety for industrial facilities across sectors such as oil & gas, food & beverage, pharmaceutical, mining, agriculture & fertilizer, lumber, and water & wastewater.

Responsibilities

• Customer Relationship and Strategy Management
  • Monitor market trends, competitor offerings, and customer business to maintain awareness of fundamentals.
  • Build and maintain long‑term relationships with key decision‑makers and influencers in client organizations.
  • Develop and execute a comprehensive strategy to add value across customer operations, identify key sites, and pilot solutions for scaling.
  • Ensure alignment with Pinnacle stakeholders, manage communication, kick‑offs, reporting, and escalation protocols.
  • Maintain accurate sales opportunity tracking, revenue projections, and reporting.
• Opportunity Management
  • Identify and understand customer pain points in asset management, equipment reliability, and maintenance, and quantify business value opportunities.
  • Act as trusted advisor, design solutions with Pinnacle Solutions and Technology teams, and present tailored solutions demonstrating measurable value.
  • Lead proposal development, pricing strategy, and negotiations to complete contracts.

Accountabilities & Success Metrics

• Revenue growth of customers over time with Pinnacle’s core solutions.
• Customer Health Score – average Pinnacle Way score across owned customer sites.
• Pinnacle Way “Understand” rating of 2 or better.
• Ability to clarify facility, leadership, and personnel goals and objectives.

Qualifications

• Minimum 7 years of industrial sector experience with a proven track record in value‑based selling, preferably in reliability, maintenance, or industrial solutions.
• Highly curious with a learning mindset; ability to connect, build rapport, and understand business drivers of key customer roles.
• Excellent verbal and written communication skills; articulate complex concepts to non‑technical stakeholders and present to C‑suite executives.
• Strong analytical and problem‑solving skills for consultative solution design.

Preferred Qualifications

• Bachelor’s degree in engineering or a science field.
• Proficiency with Microsoft Suite, Power BI, and CRM software.
• Understanding of reliability and mechanical integrity engineering or related functions.
• 3+ years of account executive experience managing complex value‑based sales opportunities.

Benefits

• Health, vision, dental, and life insurance; 401(k) matching.
• Paid time off, nine paid holidays, volunteer paid time off, maternity and parental leave.
• Onsite gym, walking workstations, free parking, snack machines, gourmet coffee.
• Quarterly town halls, fellowship events, service awards with additional PTO and bonuses.
• Access to Microsoft Office 365, Teams, and comprehensive training and development programs.

Work Environment & Physical Requirements

• Work inside and/or outside environments; exposure to machinery, radiant and electrical energy, extended hours, and travel.
• Physical tasks may include walking, standing, sitting, kneeling, reaching, lifting, and other typical office duties.

Legal & EEO Statement

Pinnacle participates in E‑Verify. Visa sponsorship for H‑1B cap subjects is not available. Pinnacle is an equal opportunity employer and does not discriminate on any protected characteristic.