Customer Outreach Specialist - Part-Time Insurance

Jay Myles - State Farm Agent; Glendale (AZ); On-site; USD 21,000 - 25,000; Part time

Job summary

Jay Myles State Farm Agency in Glendale, AZ seeks a part-time Customer Outreach Representative to contact existing customers, schedule reviews, and strengthen relationships. The role emphasizes phone-based outreach and collaboration with a licensed insurance team.

Schedule: Approximately 20 hours/week, 4 hours/day, Monday through Friday. Compensation: $15.00/hour plus performance incentives.

Qualifications

• Strong phone and communication skills.
• Comfortable making a high volume of outbound calls.
• Friendly and professional personality.
• Dependable and punctual.
• Strong organizational skills.
• Ability to follow scripts and processes.
• Basic computer skills.
• Customer service, call center, appointment setting, or telemarketing experience preferred.

Responsibilities

• Make outbound calls to existing agency customers.
• Schedule customer account review appointments.
• Follow up with customers regarding agency outreach.
• Identify customers who would like to speak with a licensed team member.
• Maintain accurate notes regarding customer conversations.
• Update customer information when appropriate.
• Assist with customer follow-up campaigns.
• Help maintain organized customer outreach lists.
• Meet daily and weekly call and appointment goals.
• Provide a friendly and professional customer experience.
• Transfer insurance-related questions to licensed team members.

Skills

Strong phone, communication

Outbound calls

Friendly, professional

Dependable, punctual

Organizational skills

Follow scripts, processes

Basic computer skills

Customer service/appointment setting/t

Job description

Jay Myles State Farm Agency in Glendale, AZ seeks a part-time Customer Outreach Representative to contact existing customers, schedule reviews, and strengthen relationships. The role emphasizes phone-based outreach and collaboration with a licensed insurance team.

Schedule: Approximately 20 hours/week, 4 hours/day, Monday through Friday. Compensation: $15.00/hour plus performance incentives.