Customer Outreach Specialist

AV; Maryland; On-site; USD 84,000 - 146,000; Full time

Benefits offered by this job

401K with company matching

9/80 work schedule

Paid holiday shutdown

Medical, dental, vision

Job summary

AV’s Cyber experts operate at the mission’s edge, applying advanced cyber techniques across IoT and traditional environments. The Customer Outreach Specialist/System Engineer will bridge end users, mission stakeholders, and software teams to drive tool adoption, champion mission needs, train users, troubleshoot issues, and support testing to accelerate operations.

You will collaborate with developers and leadership to translate user feedback into actionable requirements and maintain

Qualifications

• Bachelor’s degree and 2+ years related experience or advanced degree without experience.
• Strong problem-solving, critical thinking, and troubleshooting skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong writing and documentation skills.
• TS/SCI with polygraph

Responsibilities

• Lead product demonstrations and user training to drive tool adoption.
• Triage, investigate, and resolve user-reported technical issues and manage support tickets.
• Translate mission needs into clear technical requirements and test features.
• Create and maintain user guides, release notes, SOPs, and workflow diagrams.
• Coordinate meetings with government leadership and stakeholders.

Skills

Problem-solving

Written communication

Verbal communication

Interpersonal skills

Documentation

TS/SCI with polygraph

Education

Bachelor’s degree

Job description

Summary

At AV our Cyber experts operate at the mission's edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science.

Worker Type

Regular

Job Description

Summary

At AV our Cyber experts operate at the mission's edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science.

We are seeking a Customer Outreach Specialist/System Engineer. As a Customer Outreach Specialist within our Intel Division, you will serve as the primary bridge between operational end users, mission stakeholders, and our software engineering teams. You will drive tool adoption, advocate for mission needs, lead interactive user training, perform front-line technical troubleshooting, and support functional testing to ensure fielded capabilities directly accelerate customer operations.

Roles And Responsibilities

• User Outreach & Training: Lead product demonstrations, facilitate formal user training, and coordinate Champion working groups to drive tool adoption and gather critical feedback.
• Technical Problem-Solving & Support: Triage, investigate, and resolve user-reported technical issues, managing support tickets to closure while coordinating closely with developers and leadership.
• Requirements Advocacy & Engineering Collaboration: Act as the voice of the customer, translating operational mission needs into clear technical requirements and participating in feature testing/validation.
• Documentation: Author and maintain comprehensive user guides, release notes, standard operating procedures, and baseline system workflow diagrams to support onboarding and operational readiness.
• Stakeholder Engagement: Assist in facilitating meetings and status reviews with government leadership and stakeholders.

Qualifications

• Minimum of 2 -4 years of experience supporting the IC in an analyst, systems engineer, technical support, or mission outreach capacity.
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Strong problem-solving, critical thinking, and troubleshooting skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong writing and documentation skills
• TS/SCI with polygraph

Clearance Level

Top Secret with Poly

The Salary Range For This Role Is

$83,500 - $146,000

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR

• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits

AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

About AV

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next.

If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR

U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.