Customer Outreach Specialist

AeroVironment, Inc.; Maryland; On-site; USD 84,000 - 146,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

9/80 work schedule

Paid holiday shutdown

Job summary

AeroVironment, Inc. seeks a Customer Outreach Specialist/System Engineer to bridge operations, mission stakeholders, and software teams. You will drive tool adoption, train end users, triage issues, and translate customer needs into clear technical requirements to accelerate fielded capabilities.

The role requires 2–4 years of IC experience, a bachelor’s degree, strong communication, and TS/SCI clearance with poly; the position is onsite in Maryland with competitive benefits and salary.

Qualifications

• 2–4 years of experience supporting IC in analyst/systems engineer/technical support roles.
• Bachelor’s degree required; advanced degree with experience acceptable.
• Strong problem-solving, written and verbal communication, and documentation skills.

Responsibilities

• Lead product demonstrations and user training; drive tool adoption and collect feedback.
• Triaging, investigating, and resolving user-reported technical issues; manage tickets to closure.
• Advocate for customer needs; translate mission requirements into technical specs and test features.
• Author and maintain user guides, release notes, SOPs, and workflow diagrams.
• Facilitate meetings and status reviews with government leadership and stakeholders.

Skills

Customer outreach

User training

Technical Support

Requirements gathering

Documentation

Stakeholder engagement

Education

Bachelor's degree

Job description

Worker Type Regular Job Description Summary At AV our Cyber experts operate at the mission's edge. Using advanced cyber techniques, our team of technologists and analysts employ capabilities spanning traditional computing environments to Internet of Things (IoT), including offensive and defensive cyber operations and analysis, signals intelligence (SIGINT) discovery, and data science. We are seeking a Customer Outreach Specialist/System Engineer. As a Customer Outreach Specialist within our Intel Division, you will serve as the primary bridge between operational end users, mission stakeholders, and our software engineering teams. You will drive tool adoption, advocate for mission needs, lead interactive user training, perform front-line technical troubleshooting, and support functional testing to ensure fielded capabilities directly accelerate customer operations.

Roles and Responsibilities

• User Outreach & Training: Lead product demonstrations, facilitate formal user training, and coordinate Champion working groups to drive tool adoption and gather critical feedback.
• Technical Problem-Solving & Support: Triage, investigate, and resolve user-reported technical issues, managing support tickets to closure while coordinating closely with developers and leadership.
• Requirements Advocacy & Engineering Collaboration: Act as the voice of the customer, translating operational mission needs into clear technical requirements and participating in feature testing/validation.
• Documentation: Author and maintain comprehensive user guides, release notes, standard operating procedures, and baseline system workflow diagrams to support onboarding and operational readiness.
• Stakeholder Engagement: Assist in facilitating meetings and status reviews with government leadership and stakeholders.

Qualifications

• Minimum of 2 -4 years of experience supporting the IC in an analyst, systems engineer, technical support, or mission outreach capacity.
• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Strong problem-solving, critical thinking, and troubleshooting skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strong writing and documentation skills TS/SCI with polygraph Clearance Level Top Secret with Poly

The salary range for this role is: $83,500 - $146,000 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits

• AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits. We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply. NO agencies please.

About AV

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best. We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next. If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.

About AV

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best. We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we’re not building history, we’re building what’s next. If you're ready to build technology that matters—with speed, scale, and purpose—there’s no better place to do it than AV.

Careers at AeroVironment