Customer Order Specialist

SGS Consulting; Annapolis (MD); On-site; USD 32,000 - 46,000; Full time

Job summary

SGS Consulting is seeking a detail-oriented Operations/Customer Service professional in Annapolis, MD to receive, unpack, and validate customer devices, engage with customers, and perform accurate data entry. You will work with FTC Service & Sales Teams, adhere to ISO9001 standards, and maintain accountability for workflow.

The role requires proficiency in Google Suite and Excel, strong written and verbal communication, and the ability to lift up to 35 lbs.

Qualifications

• Typing speed of 30 WPM or faster.
• Excellent written and verbal communication.
• Strong organizational and multitasking abilities.
• Ability to address service-level challenges across FTC personnel.
• Experience in fast-paced environments with time-sensitive goals.
• Willingness to learn new systems quickly.
• Accountability and self-motivation.
• Ability to lift boxes up to 35 lbs.
• Team player and self-sufficient contributor.
• Initiative and sound decision-making with minimal supervision.

Responsibilities

• Receive, unpack, and validate customer devices in the system.
• Engage with customers regarding equipment status and processing.
• Perform accurate data entry of device and customer information.
• Handle customer assets with care and professionalism.
• Collaborate with FTC Service & Sales Teams and direct customer contacts.
• Meet ISO9001 and internal service level objectives.
• Interface assertively and positively with FTC personnel.
• Maintain accountability for workflow and results.
• Adhere to company policies and service cycle targets.
• Demonstrate flexibility during peak periods (overtime may be required).
• Learn and use FTC’s Oracle-based Service Operating System (Oracle, Excel, Salesforce, Dialpad)

Skills

Typing 30 WPM

Written communication

Verbal communication

Organizational skills

Multitasking

Adaptability

Problem solving

Lifting up to 35 lbs

Team player

Customer service

Education

Google Suite / Excel

Tools

Oracle OS

Salesforce

Dialpad

Microsoft Excel

Google Workspace

Job description

Job Responsibilities:

• Receive, unpack, and validate customer devices in the systemEngage with customers regarding equipment status and processingPerform accurate data entry of device and customer informationHandle customer assets with care and professionalismCollaborate with FTC Service & Sales Teams and direct customer contactsMeet ISO9001 and internal service level objectivesInterface assertively and positively with FTC personnelMaintain accountability for workflow and resultsUse FTC’s Oracle-based Service Operating SystemAdhere to company policies and service cycle targetsDemonstrate flexibility and positivity during peak periods (overtime may be required)Proficiency in Google Suite and Microsoft ExcelTyping speed of at least 30 WPMAbility to lift up to 35 lbsStrong written and verbal communication skillsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAnswering and filtering incoming callsAbility to work in a fast-paced environment under time constraintsLearn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)Follow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerDecision-making with minimal supervision over timeStrong work ethic and problem-solving skills

Skills:

• Typing speed of at least 30 WPMExcellent written and verbal communicationStrong organizational and multitasking skillsAbility to address service-level challenges across all FTC personnelExperience in fast-paced environments with time-sensitive goalsWillingness and ability to learn new systems quicklyAccountability and self-motivationEffective problem-solving skillsAbility to lift boxes up to 35 lbsInitiative and sound decision-making with minimal supervisionTeam player and self-sufficient contributorStrong work ethic and professional demeanor

Education/Experience:

• Proficiency in Google Suite and Microsoft Excel