Customer Order Manager

Siemens Gamesa; Orlando (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth and development

Supportive work culture

Company paid Health and wellness

Paid Time Off and holidays

401K with company match

Family building benefits

Parental leave

Job summary

Siemens Gamesa in Orlando seeks a Customer Order Management professional to bridge regional customers and global departments, coordinating delivery dates, shipment tracking, and proofs of deliveries to ensure orders meet promised dates.

You will use system reports like Open Order, Completed Order, TD Playbook, Jira, and MD04 to manage order lines, expedite as needed and support customer service and quality issues, with emphasis on reducing order aging.

Qualifications

• Bachelor degree with 3-5 years of Supply Chain experience preferred; high school diploma with 8+ years also acceptable.
• Strong communication, negotiation and relationship-building skills.
• Good organization and system skills; experience with SAP S&D or EWM and Office tools.
• Understanding of Supply Chain and PO contract language; energy sector background helpful.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Obtain and provide delivery dates, track shipments and proofs of delivery.
• Initiate expediting and support supply solutions when needed.
• Manage order processing accuracy and delivery scheduling.
• Support customer service and quality issue resolution; monitor backlog to reduce aging.
• Use reports (Open/Completed Order, Incompletion Log, MD04, TD Playbook) and tools (Jira, MD Ticket System) for order-line management.

Skills

Communication skills

Negotiation

Relationship building

Organizational skills

Education

Bachelor degree with 3-5 years of Supply Chain experience

High school diploma or equivalent with 8+ years

Tools

SAP S&D

SAP EWM

Office Excel

PowerPoint

Outlook

TEAMS

Jira

MD04

Job description

A Snapshot of Your Day

Customer Order Management (COM) employees act as a liaison (or driver) between our regional (internal) customers (Operations, Aftermarket Parts & Project Management) and our global departments such for the supply of parts & consumables to wind farm sites. COM’s main responsibilities are: Obtaining and providing expected delivery dates, shipment tracking information and proof of deliveries, initiates expediting and supports supply solutions when required, ensures that system orders are processing correctly, helps manage order delivery scheduling, helps support customer service and quality issues and monitors backlog to reduce order aging. A typical day would involve meetings with your assigned customer base to manage and address open order lines and support requests and questions as needed. You would then use the many system reports (Open Order Report, Completed Order Report, Incompletion Log, VL06O Delivery Note Report, APO Schedule Report & Planning Tracking Report) & tools (MD04 Order Pegging, TD Playbook, Jira Ticket System & MD Ticket System) available to you for the management of order lines with the goal of meeting our promised delivery times while meeting customer delivery expectations as best possible.

How You’ll Make An Impact

• Strong customer relationships via regular meetings & communications
• Driving on-time delivery to the systems first promise date(s).
• Strong management of order line backlog to keep it from aging.
• Manage delivery scheduling and help with quality issues.

What You Bring

• Bachelor degree with 3-5 years of Supply Chain experience preferred or high school diploma or equivalent with 8 plus years preferred
• Strong communication, negotiation and relationship building skills.
• Strong organization and system skills & experience (SAP: S&D or EWM, Office: Excel, Power Point, Outlook, TEAMS & Word)
• Understanding of Supply Chain and Purchase Order contract language with a background in the energy sector.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About The Team

The team is made up of 7 to 8 COM staff with 1 to 2 COM leads (Systems & Training and Projects & Turbine Down) managed by a COM Manager Head of the department. Ideally the team is located within the NA region (Canada & USA) along with the wind turbine fleet and customers that they support while leaning towards centralization of the existing Orlando Florida & Oakville Ontario offices. Note: We do have team members that work remotely within the region from a home office.

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation

Rewards/Benefits

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave