Customer Order Coordinator

SAF-HOLLAND, Inc.; Platte Gardens (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Haldex distribution center is seeking personnel to manage customer orders, paperwork, and shipping documentation. You will coordinate label printing, carrier requirements, and export documents while supporting picking/packing and basic forklift tasks.

The role requires basic clerical experience, MS Office proficiency, and strong communication skills to interact with customers and internal teams. Physical readiness for warehouse tasks is expected.

Qualifications

• High school diploma or GED required.
• Six months of related field or warehouse/distribution center experience preferred.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to communicate well (oral and written) with coworkers and management; telephone usage is essential.

Responsibilities

• Print and review Picking Tickets and distribute to Pick/Pack and Shipping staff.
• Plan, review, and print customer-specific labeling activity.
• Oversee customer-specific shipping requirements (carrier, packaging, method, date).
• Prepare and maintain export-related paperwork and documentation.
• Monitor order analysis reports to identify and resolve billing/shipping issues.
• Assist in picking/packing and shipping; operate forklift if needed.

Skills

Strong communication skills

Reading comprehension

Telephone communication

Team collaboration

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Outlook

Word

Excel

Job description

Summary

Performs various functions and duties related to Distribution Center operations in making and monitoring customer shipments and inventory management functions related to customer order processing. Prepare and evaluate customer order paperwork and distribute to picking employees. Oversee customer specific order requirements. Prepare and distribute various shipping documents and forms including, but not limited to: Bill of Lading, Proof of Delivery and Export Documents.

As an employee at Haldex, you are expected to perform by Haldex values. Participate in creating a bridge building culture and act with 5C behavior. Engage in results driven continuous improvement and purposeful application of Haldex Way.

Duties & Responsibilities

• Print and review (evaluate) Picking Tickets for customer orders and distribute to Pick/Pack and Shipping Employees.
• Plan, review, and print customer specific labeling activity.
• Oversee various customer specific shipping requirements, i.e. carrier, packaging, shipping method, date, etc.
• Calculate and prepare various performance metric reports.
• Interacts with customer service personnel by phone, e-mail and/or instant messaging to satisfy order processing requirements. Provide timely information regarding inventory availability, order shipping status and other needed information.
• Interacts with external and internal customers, i.e. customers, vendors, freight carriers, inventory management personnel, and other Haldex personnel in-person or via telephone, e-mail or instant messaging.
• Prepares, monitors and maintains paperwork related to export shipments. Prepares export documentation and distributes accordingly.
• Monitors various order analysis reports to research and reconcile billing and shipping problems.
• Assists in the order pick/pack and shipping process as needed. May occasionally be required to operate a forklift and/or perform other picking, packing or shipping activities.
• Filing and/or distribution of all shipping and invoicing related documents.
• Participate in Haldex Way team activities and projects.

All employees are responsible to perform standardized work according to the defined valid standards and procedures, as well as contribute to refining and improving the work and its standards and procedures.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or G.E.D.
• Clerical experience a plus
• Six months experience in related field or warehouse/distribution center work.
• MS Office experience - proficient with Outlook, Word and Excel.
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to communicate well (oral and written) with coworkers, supervision and other management positions. Telephone usage is a must, so good telephone communication skills are a must.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to high, precarious places. The noise level in the work environment is usually moderate.