Customer Ops & Payments Specialist (Real-Time Support)

Lever, Inc.; United States; Remote; USD 52,000 - 75,000; Full time

Job summary

Betr is seeking a Customer Operations Associate to support our growing user base across product, content, and payment operations. You will handle inquiries via email and chat, resolve issues quickly, and help deliver a best-in-class experience for bettors.

You will monitor for issues, review deposits and withdrawals, conduct basic investigations, and collaborate with Payments and Operations teams. The ideal candidate has 2+ years in a customer-facing role, strong communication, empathy, and

Qualifications

• 2+ years in a customer-focused role.
• Detail oriented with the ability to make data-driven decisions to improve customer communication performance.
• Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred.
• Experience with payment providers (PayPal, Online Banking, card processing).
• Experience working with Customer Support tools like Intercom etc.
• Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively.
• Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport.
• Ability to multitask efficiently and effectively.
• Self-motivated with excellent organizational skills, the ability to be flexible, and prioritize responsibilities.

Responsibilities

• Support and resolve user issues and inquiries in a professional and timely manner.
• Use email and chat to support and resolve issues, delivering outstanding support.
• Capture user insights and trends to inform product, marketing, and operations.
• Monitor for critical site issues and elevate to ensure speedy resolution.
• Review and approve player deposits and withdrawal requests.
• Review accounts for potential irregularities and conduct basic investigations.
• Conduct due diligence investigations based on internal processes.
• Resolve bet and contest inquiries regarding sporting rules and account/billing inquiries.
• Provide technical assistance to fans regarding our mobile application.

Skills

Customer service

Data-driven decisions

Empathy

Multitasking

Communication

Attention to detail

Tools

Intercom

Payments systems

Job description

Betr is seeking a Customer Operations Associate to support our growing user base across product, content, and payment operations. You will handle inquiries via email and chat, resolve issues quickly, and help deliver a best-in-class experience for bettors.

You will monitor for issues, review deposits and withdrawals, conduct basic investigations, and collaborate with Payments and Operations teams. The ideal candidate has 2+ years in a customer-facing role, strong communication, empathy, and