Customer Ops Lead: Order, Service & AI Excellence

MAGNA-TILES®; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Wellness stipends

Dependent care stipend

Day 1 401(k) enrollment

Paid birthday off

Job summary

MAGNA-TILES® in Chicago seeks an experienced Customer Operations Manager to lead the Order Processing, Shipping Coordination, and Customer Service teams (4 people) and deliver exceptional customer experiences for retailers and individual consumers.

You will bridge customers with internal departments, optimize end-to-end order management, and drive continual improvements through cross-functional collaboration with Sales, IT, Warehouse, Transportation, and Finance.

Qualifications

• 3 to 5+ years leading teams in Customer Service, Customer Operations, Order Management, or Operations.
• Experience with ERP, WMS, CRM, and EDI systems in a distribution environment.
• CPG distribution experience is preferred.

Responsibilities

• Lead the Order Processing, Shipping Coordination, and Customer Service teams to deliver exceptional service.
• Establish performance expectations, service standards, and departmental goals.
• Manage escalated customer concerns and ensure timely resolution.
• Foster a customer-first culture focused on responsiveness, professionalism, and continuous improvement.
• Partner with Sales, Demand & Supply Planning, Warehouse Operations, Transportation, and IT to optimize end-to-end order management.
• Develop dashboards and reports to measure service, productivity, and performance.

Skills

Team leadership

Customer service

Process improvement

Cross-functional collaboration

Coaching

Tools

ERP

WMS

EDI systems

CRM

Job description

MAGNA-TILES® in Chicago seeks an experienced Customer Operations Manager to lead the Order Processing, Shipping Coordination, and Customer Service teams (4 people) and deliver exceptional customer experiences for retailers and individual consumers.

You will bridge customers with internal departments, optimize end-to-end order management, and drive continual improvements through cross-functional collaboration with Sales, IT, Warehouse, Transportation, and Finance.