Customer Operations Leader — AI-Driven Manufacturing

The Richmond Group USA; Buffalo (NY); On-site; USD 90,000 - 135,000; Full time

Job summary

The Richmond Group USA is partnering with a leading manufacturing organization to recruit a Customer Operations Manager who will oversee customer care, order management, and operational support teams, ensuring an outstanding end-to-end customer experience across multiple channels.

This leadership role requires a people-first approach, strong cross-functional collaboration with Sales, Operations, and Engineering, and a track record of building high-performing teams while driving continuous

Qualifications

• 5+ years of leadership experience managing customer care, customer service, order management, or similar teams in manufacturing.
• Experience using metrics to drive improvements in customer care and order processing.
• Proven ability to develop teams and partner cross-functionally with Sales, Operations, and Engineering.

Responsibilities

• Lead customer care, order management, and fulfillment coordination teams.
• Oversee end-to-end customer experience and cross-functional collaboration.
• Drive continuous improvement through process optimization, automation, and AI-enabled solutions.
• Coach and develop high-performing teams and foster accountability and collaboration.

Skills

Leadership

Cross-functional collaboration

Operational excellence

Education

Bachelor's Degree

Job description

The Richmond Group USA is partnering with a leading manufacturing organization to recruit a Customer Operations Manager who will oversee customer care, order management, and operational support teams, ensuring an outstanding end-to-end customer experience across multiple channels.

This leadership role requires a people-first approach, strong cross-functional collaboration with Sales, Operations, and Engineering, and a track record of building high-performing teams while driving continuous