Customer Operations & Strategy Analyst

118-WW TMG MFG OPS; Dallas (TX); On-site; USD 70,000 - 85,000; Full time

Job summary

Texas Instruments seeks a Customer Operations Analyst to provide strategic guidance and act as the voice of the customer across TI. You’ll oversee the order-to-cash cycle, monitor account health, and partner with Sales and Operations to deliver consistent, high-quality customer experiences.

You will analyze customer needs, market dynamics, and TI priorities to influence relationship strategies and drive mutual value.

Qualifications

• Bachelor’s degree in a relevant field.
• 2+ years of relevant experience.
• Strong communication and analytical capabilities.
• Ability to collaborate across multiple teams and stakeholders.
• Proactive, results-driven, and able to work in a fast-paced environment.

Responsibilities

• Develop in-depth knowledge of the customer’s supply chain and ordering processes.
• Build relationships with internal groups to understand impact on customer needs.
• Advocate for customers and drive solutions to increase satisfaction.
• Collaborate with Sales, Operations and Leadership to align strategies.
• Monitor account health, order fulfillment metrics and provide updates to leaders.
• Represent TI in customer meetings and travel to sites across regions as needed.

Skills

Communication skills

Analytical skills

Team collaboration

Problem solving

Time management

Multi-tasking

Influencing

Microsoft Office

Education

Bachelor's degree in Operations, Supply Chain, Business or related

Tools

Microsoft Office Suite

Job description

Texas Instruments seeks a Customer Operations Analyst to provide strategic guidance and act as the voice of the customer across TI. You’ll oversee the order-to-cash cycle, monitor account health, and partner with Sales and Operations to deliver consistent, high-quality customer experiences.

You will analyze customer needs, market dynamics, and TI priorities to influence relationship strategies and drive mutual value.