Customer Operations Analyst

Texas Instruments; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Texas Instruments is seeking a Customer Operations Analyst in Dallas to provide strategic guidance and act as the voice of the customer across TI. You will own holistic account health and oversee the order-to-cash cycle to ensure a consistently great customer experience.

Collaborating with Sales and other internal teams, you will leverage market dynamics and TI priorities to influence relationship strategies and deliver mutual value for customers and TI.

Responsibilities

• Develop knowledge of customer supply chain and ordering methods.
• Build strong relationships with internal groups: Sales, Inventory, Customer Onboarding, Business Units, Quality, Pricing, Receivables & Credit.
• Advocate for customers’ needs across functions and drive solutions.
• Build mutually beneficial partnerships supporting TI’s strategies.
• Understand customer markets and trends to assist forecasting.
• Identify root causes of order disruptions and drive resolution.
• Provide regular updates on account status to senior leaders.
• Monitor order fulfillment metrics and analytics to guide strategy.
• Represent TI in customer meetings and negotiations, including travel across Americas.
• Collaborate with regional Customer Operations teams to share best practices and standardize processes.
• Monitor processes for optimization and digitization and drive implementation.
• Monitor and enforce TI’s business terms and drive compliance.

Job description

Customer Operations Analyst

The role of Customer Operations Analyst has expanded beyond traditional customer support to become a source of insightful, strategic guidance – serving as a trusted advisor externally to our customers and internally across TI as the voice of the customer.

With holistic accountability for the entire account, you’ll proactively maintain a pulse on comprehensive account health and oversee the entire order-to-cash cycle to guarantee a consistently great customer experience throughout the entire order fulfillment process.

In close collaboration with Sales, you’ll utilize deep insights into customer needs, market dynamics, and TI’s strategic priorities to proactively navigate, influence, and align relationship strategies – creating mutual value and a customer experience that consistently delights.

What you will gain from the role

• Strengthen your knowledge of TI’s order fulfillment processes and semiconductor market
• Broaden your network through close interactions with various internal stakeholders
• Boost your business intelligence by combining data analytics with market insights to drive operational strategy
• Build and maintain influential relationships and thought partnership with Sales, Operations and Business Unit Leadership

Primary responsibilities

• Develop an in-depth knowledge of the customer’s supply chain process, ordering methods, business model and their market sector
• Build strong relationships with various internal groups: Sales, Inventory Product Operations, Customer Onboarding, Business Units, Quality, Pricing, Receivables & Credit and many others to understand their care abouts and their impact on your customers’ needs
• Advocate on customers’ behalf by effectively articulating customers’ needs internally across functions and drive for solutions to increase customers satisfaction
• Build mutually beneficially partnerships by supporting and selling TI’s strategies to customers’
• Understand customers’ markets and trends to assist business forecasting and anticipate disruptions
• Identify root causes that lead to disruptions in customers’ order fulfillment process and drive internal alignment to resolution (short- and long-term) and ensure timely execution of deliverables
• Provide regular updates on account status to senior leaders – internally and externally
• Monitoring of various customer and order fulfillment metrics, analytics and reporting and driving respective strategy based on business intelligence gained
• Represent TI and support Sales in various customer meetings and negotiations, incl. travel to customer sites across Americas
• Collaborate across other Regional Customer Operations teams for best practice sharing and alignment on process standardization
• Consistently monitor processes and workflows for optimization and digitization potential and drive towards implementation with respective teams
• Monitor and enforce TI’s business terms and drive behavior change as needed