Customer Operations Specialist US

Munro Group; New York (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a customer service star to enhance the customer experience in their vibrant New York showroom. This full-time role involves optimizing service delivery, managing customer inquiries, and participating in projects to improve satisfaction. Ideal candidates will possess a bachelor's degree, strong organizational skills, and a positive, solution-oriented mindset. Join a forward-thinking company that blends fashion, craftsmanship, and technology, offering a dynamic work environment and generous employee perks. If you thrive in a fast-paced setting and are eager to contribute to a reimagined fashion industry, this opportunity is perfect for you.

Benefits

Generous employee discount

Learning and development budget

Company pension

Office parties

Enthusiastic colleagues

Energetic work environment

Qualifications

• Min. 2 years’ experience in a similar customer service position.
• Fluency in English and preferably one other foreign language.

Responsibilities

• Respond to customer inquiries and manage orders effectively.
• Participate in projects to enhance operational excellence.

Skills

Customer Service

Problem Solving

Organization Skills

Fluency in English

Flexibility

Solution-oriented Thinking

Education

Bachelor’s Degree in Applied Sciences

Tools

Excel

Job description

New York, USA

Would you like to work in the world of made-to-measure? We’re looking for a customer service star to join the Customer Operations team at our New York showroom. If you’re adaptable and a master multi-tasker – keep reading.

About the job

This is a full-time role, reporting to the Team Leader Customer Operations in Amsterdam. Your purpose will be focused on monitoring and optimizing our customer experience, taking over tasks during the absence of colleagues or whenever the workload requires. You will:

1. Respond to customer questions and needs ie. ordering POS Materials and tracking orders
2. Deal quickly with complaints, in accordance with discount and remakes guidelines
3. Share lessons learned for improvement
4. Monitor outstanding and on-hold orders as well as change orders on request
5. Ensure borrowed suits are returned properly
6. Give discounts to partners and maintain an overview
7. Schedule weekly individual meetings to review and follow up on operations with consultants
8. Participate in projects to improve operational excellence and increase customer satisfaction
9. Work with other departments to align different initiatives

About you

You must have a permit to work and live in the US. You’ll ideally have:

• A bachelor’s degree in Applied Sciences or equivalent experience in a related discipline
• Min. 2 years’ experience in a similar position
• Fluency in English (and preferably one other foreign language) in both writing and speaking
• Good command of Excel
• A flexible approach with positive, can-do mindset
• Solution-oriented thinking
• Excellent organization skills with ability to prioritize and work to strict deadlines
• Being open to learn and work in virtual workspaces and portals

About us

Munro Tailoring is the Amsterdam-based clothing company reimagining the industry, one garment at a time. We bring fashion, craftsmanship, and technology together to offer elevated made-to-order menswear. Every piece is ethically produced and expertly tailored to every customer and their personal style. We partner with some of the most iconic mills and ateliers to supply over 500 high-end stores in over 35 countries across the globe with our private label, as well as retailing our very own brand, Atelier Munro. Our renovated office, nestled in the heart of Manhattan, serves as a place where shop meets showroom, cafe meets library, communal space meets service hub. With a vibrant atmosphere and modern amenities, it's the perfect space to welcome and engage with our valued customers.

Why work here?

We’re reimagining the fashion industry, one garment at a time. You can learn all about our company and our mission here. We offer:

• Enthusiastic colleagues
• Energetic work environment
• Generous employee discount
• Office parties
• Learning and development budget
• Company pension

Join our team

Sound like a match?
Then we'd love to hear about you!