Customer Operations Specialist

Banner Engineering Corp.; Plymouth (MN); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental, Vision Insurance

HSA with company contribution

PTO

Life Insurance

Pet Insurance

Sales and Profit Sharing Eligibility

Job summary

Banner Engineering Corp. is seeking a Customer Operations Specialist to join the Global Sales and Customer Operations Team in Minnesota.

The role focuses on order status, tracking, expediting, process improvements, POS troubleshooting, and providing support across customer service and POS administration.

Qualifications

• 3 or more years of experience in a customer service role.
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers.

Responsibilities

• Manage customer or distributor portals: Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
• Research sales orders to provide information on manufacturing progress and updates to the sales team.
• Work with BU’s, planners, and demand planners on order status and scheduling.
• Administer and maintain POS processes, systems, and reporting activities.

Skills

Customer service

Communication

Time management

Team player

Cross-functional collaboration

Education

Associate's or Bachelor's Degree

Tools

Oracle

Salesforce

Microsoft Office

Job description

• Pay or shift range: $27.12 USD to $37.30 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology.With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

We are searching for a Customer Operations Specialist to join our Global Sales and Customer Operations Team. This position is responsible for sales order status and tracking, managing sales orders and expedites, sales process improvements, POS troubleshooting and administration, sales territory adjustments, and providing support for customer service and the Sr POS Administrator.

What You’ll Be Doing

This is a great opportunity for someone who enjoys working individually/collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Manage customer or distributor portals: Purchase Orders for Order Entry, Sales Order Acknowledgements, Advanced Shipment Notices, Promise Dates, Invoices, Order Changes, etc.
• Research sales orders to provide information on where orders are in the manufacturing process, when they will arrive at the customer or distributor, and communicating the updates with the sales team.
• Work with respective teams on order status and order scheduling (Business Unit’s (BU’s), planners, demand planners).
• Apply critical thinking through complex scenarios where you apply end-to-end thinking to support all aspects of Sales operations.
• Manage large orders of high importance for Regional Sales Director’s (RSD’s) and Area Sales Manager’s (ASM’s) including forecasting, scheduling, and tracking order status.
• Primary contact for constraint holds management and secondary support for constraint hold releases.
• Administer and maintain Point of Sale (POS) processes, systems, and reporting activities.
• Execute rebate processing and monthly reporting.
• Support sales territory alignment for proper sales reporting.
• Serve as a backup resource for customer service including order entry, responding to emails in shared inboxes, providing guidance on challenging inquiries, and responding to chats.
• Suggest sales process improvements.
• Other duties as assigned.

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• High school diploma or equivalent
• 3 or more years of experience in a customer service role
• Experience working with end-users, manufacturers’ representatives, distributors, and sales managers

Preferred

• Post-secondary education preferred (Associate’s or Bachelor's Degree)
• Background in customer service or demand planning roles
• Experience working with Oracle and Salesforce
• Intermediate knowledge and experience using Microsoft Office Suite programs
• Experience working in customer portals
• Takes initiative and is a great team player
• Ability to be flexible when needed and takes ownership of their work
• Good communicator and strong organization and time management skills
• Willingness to work with cross functional teams
• Ability to work under pressure and meet deadlines to maintain great business relationships

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Life Insurance
• Pet Insurance

Base pay range: $27.12/hour - $37.30/hour

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Exposed to a computer screen for extended periods.
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities;

it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.