Applications Engineer

Banner Engineering Corp; Plymouth, Northern (MN, KY); Hybrid; USD 82,000 - 116,000; Full time

Benefits offered by this job

401(k) with match

Medical, Dental, Vision Insurance

PTO

Job summary

Banner Engineering Corp in Minnesota is seeking an Applications Engineer to support the sales team by developing customer solutions using Banner’s hardware products and systems. You will act as technical support focusing on hardware implementation, product selection, system design, and troubleshooting within a collaborative team.

This role reports to the Applications Engineer Manager. You’ll engage with sales regions, manage multiple communication channels, and document technical summaries in

Qualifications

• Bachelor’s degree in Engineering, Physics or related technical field or equivalent experience.
• 2–3 years of experience in Applications Engineering, technical assistance, product service, sales, or related field.
• Experience in an industrial automation environment.
• Customer-facing or technical support experience.

Responsibilities

• Provide technical consultation and Banner product portfolio support to sales teams and customers.
• Assist with product selection, hardware implementation and integration.
• Vetting, pricing inquiries, and handling RMA requests with technical issues.
• Document summaries and opportunities in CRM for each case.
• Collaborate with Engineering to support hardware/configuration changes.
• Support proof-of-concept builds and pre-sales evaluations with the team.
• Conduct in-house tests to solve real applications.
• Assist with product training for internal and external audiences, in person and remotely.

Skills

Engineering background

Customer-facing

Technical support

Problem solving

Team collaboration

Education

Bachelor’s degree in Engineering, Physics or related technical field

Tools

Salesforce CRM

Office 365

Oracle ERP

Job description

• Pay or shift range: $82,245 USD to $116,033 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology.With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary

The Applications Engineer plays a key role in supporting the Banner sales team by developing customer solutions using Banner’s broad portfolio of hardware products and systems. This role serves as technical support for all Banner products, with a focus on hardware implementation guidance, product selection, system design, and troubleshooting. Applications Engineers work closely with outside sales teams to create effective, real world solutions tailored to customer needs. You will be part of a collaborative team of technical experts focused on strengthening customer relationships and delivering practical automation solutions in a fast paced environment.

This position reports to Applications Engineer Manager

What You’ll Be Doing

This is a great opportunity for someone who enjoys working collaboratively and individually, staying on top of tasks, and making a meaningful impact across teams and projects. Below are some key responsibilities of the role.

Key Responsibilities

• Providing technical consultation and Banner product portfolio support service to Banner Area Sales Managers, Field Sales Representatives, distributors, and customers, with a focus on product selection, hardware implementation and integration.
• Supporting the sales regions with tasks such as vetting and processing, product returns with technical issues (RMA requests) and assisting with pricing and availability questions.
• Manage and prioritize multiple communication channels including phone, email, chat, and direct sales team inquiries, while delivering consistent and responsive technical support.
• Use Customer Relationship Management (CRM) software to document technical summaries, customer information, and sales opportunities accurately and in a timely manner for all cases worked.
• Collaborate with Engineering teams to identify and support hardware or configuration changes to existing products to meet unique application requirements.
• Support proof-of-concept builds and pre-sales technical evaluations in collaboration with the sales team.
• Conducting in-house tests to solve real-life customer applications.
• Assist with product training for internal and external audiences, both in person and remotely, focused on application use and system setup.

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodation may be made to support individuals with disabilities.

Required

• Bachelor’s degree in Engineering, Physics or related technical field, or equivalent professional experience
• 2 - 3 years of experience in Applications Engineering, technical assistance, product service, sales, or related field
• Experience working within an industrial automation environment.
• Customer-facing or technical support experience.

Preferred

• Knowledge of wireless, vision, safety, photoelectric, measurement & inspection, and lighting products.
• Familiarity with industrial automation controls, including networking and industrial communication.
• Technical knowledge of electronics, PLC's and SCADA.
• Experience using Office 365, Oracle Enterprise Resource Planning (ERP) and Salesforce CRM preferred.

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.
• Occasionally lift and/or move objects up to 25 pounds.

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment – indoor and climate-controlled

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Life Insurance
• Pet Insurance

Base Pay Range: $82,245.00 - $116,033.00

*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions – Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you’ll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management’s assignment of key responsibilities. It does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.