Customer Operations Specialist

Kemira; Atlanta (GA); Hybrid; USD 70,000 - 85,000; Full time

Job summary

Kemira in Atlanta, GA is seeking a Customer Operations Specialist to manage end-to-end order execution within the supply chain. You will coordinate with Planning, Manufacturing, Logistics and Commercial teams to ensure accurate processing, timely delivery and issue resolution.

This hybrid role requires a minimum of 5 years in a high-volume customer service environment, proficiency in SAP SD and MS Office, and a customer-first mindset to support continuous improvement and cross-functional

Qualifications

• 5+ years of experience in a high-volume Customer Service Center.
• Proficiency in SAP SD: sales order processing, logistics execution, and billing.
• Strong MS Office skills and clear interpersonal communication.

Responsibilities

• Manage customer orders from entry through fulfillment, invoicing, and completion
• Coordinate customer requirements with Planning, Manufacturing, Logistics, Transportation, and Commercial teams
• Maintain accurate order information and proactively communicate updates to customers and internal stakeholders
• Monitor daily operational activities to ensure timely order execution and delivery performance
• Support customer onboarding activities and account transitions
• Process orders through SAP, MyKemira, Sales Applications, and future platforms
• Identify and escalate operational risks, delays, and customer-impacting issues
• Support transportation coordination and delivery execution activities
• Maintain compliance with established processes and performance expectations
• Participate in process improvement initiatives and operational training

Skills

Customer service

Communication

Analytical thinking

Cross-functional collaboration

Problem solving

Education

High school diploma or equivalent

Tools

SAP SD module

MS Office

Job description

We are now looking for a Customer Operations Specialist for our supply chain management team. As part of the Customer Operations team, you will be responsible for the end-to-end execution of customer orders and operational activities within their assigned business segment. This role serves as the primary point of coordination between customers and internal stakeholders to ensure accurate order processing, timely delivery execution, and effective issue resolution. The position is expected to operate independently while maintaining a strong focus on customer experience, operational accuracy, and cross-functional collaboration. Specialists are accountable for managing daily operational activities, identifying potential risks, and escalating issues appropriately to support business continuity and customer satisfaction. The Customer Operations Specialist reports to the Customer Operations Team Lead or Customer Operations Manager. This is a hybrid role located at our North America Headquarters office in Atlanta, GA.

In this role you'll be responsible for:

• Manage customer orders from entry through fulfillment, invoicing, and completion
• Coordinate customer requirements with Planning, Manufacturing, Logistics, Transportation, and Commercial teams
• Maintain accurate order information and proactively communicate updates to customers and internal stakeholders
• Monitor daily operational activities to ensure timely order execution and delivery performance
• Support customer onboarding activities and account transitions
• Process orders through SAP, MyKemira, Sales Applications, and future operational platforms
• Identify and escalation operational risks, delays, and customer-impacting issues
• Support transportation coordination and delivery execution activities
• Maintain compliance with established operational processes and performance expectations
• Participate in process improvement initiatives and operational training activities
• Support after-hours and on-call responsibilities as assigned

What you'll bring to the team:

• High school diploma or equivalent with a minimum of 5 years' experience in a high-volume Customer Service Center; transportation scheduling experience highly recommended.
• Proficiency in the SD module of SAP, including sales order processing, logistics execution, and billing, as well as strong MS Office skills.
• Strong interpersonal and communication skills, with the ability to adapt and thrive in a rapidly changing work environment.
• Demonstrated problem-solving, analytical, judgment, and decision-making skills, with a customer-focused mindset to build and maintain satisfaction.
• Creativity, innovation, and an understanding of cross-departmental collaboration to support customer needs effectively.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com