Customer Operations - Post Sales - Multi-Product

ABB; Mebane (NC); On-site; USD 83,300 - 133,280; Full time

Benefits offered by this job

Vision benefit

Job summary

ABB in the United States is seeking a qualified engineer to support end-to-end resolution of post-sale customer requests. You will resolve warranty products, customer complaints and disputes promptly to ensure customer satisfaction and highlight repetitive failures for continuous improvement.

The role contributes to ABB's Electrification Distribution Solutions Division, reporting to the Quality Manager. You will collaborate across functions to deliver complete handling of claims and ensure

Qualifications

• Bachelor’s Degree in Electrical or Mechanical Engineering with 4+ years of experience in electrical equipment design, manufacturing, or testing.
• Alternatively, HS Diploma/GED with 8+ years of relevant electrical design, manufacturing, or testing experience.

Responsibilities

• Resolve post-sale customer requests/complaints/disputes.
• Track disputes and coordinate with relevant functions for faster resolution.
• Provide solutions for customer claims and ensure containment actions, returns, credits, and/debits are processed.
• Collect and archive documentation of requests/claims/disputes within the target timeline and close in systems.

Skills

Problem solving

Cross-functional collaboration

Analytical thinking

Communication skills

Leadership (mid scope)

Education

Bachelor’s Degree in Electrical or Mechanical Engineering

High School Diploma / GED with 8 years’ experience

Tools

SAP

Salesforce.com

MS Office (Word/Excel/Outlook/Teams)

Job description

• Vision benefit

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality Manager

Your role and responsibilities:

In this role, you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

This role is contributing to the Electrification Distribution Solutions Division in the United States.

You will be mainly accountable for:

• Ensuring the resolution of post-sale customer requests/complaints/disputes.


• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.


• Working with the manager in providing appropriate solution for customer claims, coordinating with the related teams to ensure complete handling of the complaints, and ensuring containment actions, returns, credits, and/or debits are processed.


• Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.

Qualifications:

• Bachelor’s Degree in Electrical or Mechanical Engineering with Minimum of 4 years of experience in electrical equipment design, manufacturing, or testing, OR High School Diploma / GED with a minimum of 8 years’ experience in electrical equipment design, manufacturing, or testing.


• Demonstrated ability in problem solving and working well with others across business functions


• Proven analytical and organizational ability


• Electrical distribution equipment experience, low or medium voltage switchgear design, manufacturing, application, or operation


• Experience with SAP and or Sales Force.com


• Demonstrated verbal and written Communication skills


• Strong computer skills including Word, Excel. Outlook, and Teams


• Lead initiatives of moderate scope and impact


• Candidates must already have a work authorization that allows them to work for ABB in the United States

More about us:

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

What's in it for you:

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Afficiative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Afficiative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on Candidate/Guest to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.


• Choice between two dental plan options: Core and Core Plus


• Vision benefit


• Company paid life insurance (2X base pay)


• Company paid AD&D (1X base pay)


• Voluntary life and AD&D – 100% employee paid up to maximums


• Short Term Disability – up to 26 weeks – Company paid


• Long Term Disability – 60% of pay – Company paid. Ability to buy-up to 66 2/3% of pay.


• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance


• Parental Leave – up to 6 weeks


• Employee Assistance Program


• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption


• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions


• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

MyBenefitsABB.com

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