Customer Operations Partner (Chicago)

trg.; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

trg. recruitment is looking for a Customer Operations Partner to manage a portfolio of customer accounts, from onboarding to day-to-day operations and platform usage.

You will spend significant time guiding AI agents, while also engaging directly with customers and suppliers on commercial decisions. This role emphasizes process optimization and cross-functional collaboration in a fast-growing environment.

Qualifications

• 1–3 years experience managing multiple stakeholders and processes.
• Comfort negotiating price or owning a credit decision.
• Experience using AI tools like Claude or ChatGPT in day-to-day work.
• Experience automating systems to ease day-to-day workflows.
• Exposure to food, consumer goods or supply chain/logistics is a bonus.

Responsibilities

• Own a portfolio of customer accounts and be the primary contact for orders, deliveries, payments, and the platform.
• Negotiate terms with suppliers, manage credit limits, and arrange freight as needed.
• Prompt, configure and maintain AI agents that automate routine workflows across accounts.
• Investigate delivery and quality issues and support new services at launch.
• Monitor key operational metrics and drive process improvements with cross-functional teams.

Skills

Stakeholder management

Commercial negotiation

AI tools (Claude & ChatGPT)

Process automation

Logistics & supply chain

Tools

Claude

ChatGPT

Job description

trg. recruitment is hiring a Customer Operations Partner to join a high-growth, venture-backed B2B software company.

In this role you'll be the named point of contact for a portfolio of customer accounts, from onboarding, through to day-to-day running of these relationships.

In this role, you'll spend as much time prompting and improving AI agents as you will speaking directly with customers and suppliers, and you'll be trusted with real commercial and financial decisions, not just admin.

What you'll do

• Owning your accounts: being the go-to contact for a portfolio of customers, understanding their suppliers, handling inbound queries on orders, deliveries, payments and the platform itself.
• Commercial & financial: speaking directly with suppliers to finalise orders, pricing and terms; managing customer credit limits and clearance decisions; booking and negotiating freight where needed.
• AI & automation: prompting, configuring and maintaining the AI agents that run routine workflows across your accounts, knowing when to let the agent run versus stepping in yourself, and continuously identifying the next piece of your own workload worth automating.
• Reliability & quality: investigating the root cause of delivery and quality exceptions, owning compliance and certification documents, and supporting new services as they launch.
• Continuous improvement: monitoring key operational metrics (OTIF, invoice accuracy, payment turnaround, supplier onboarding cycle time), identifying process improvements, and collaborating closely with sourcing, commercial, technical and sales teams.

The idea candidate will:

• Have 1–3 years experience in a role managing multiple stakeholders and processes at once eg Customer Success, Operations, Account Management, Purchasing, Logistics
• Be comfortable having real commercial conversations: negotiating a price or owning a credit decision
• Be comfortable using AI tools like Claude or ChatGPT in day-to-day and ideally have experience in automating systems to ease day to day workflows
• Exposure to food, consumer goods or supply chain/logistics is a bonus, but not required.