Customer Operations & Escalations Specialist II

Credit One Bank; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Credit One Bank, based in Las Vegas, seeks an Operations Representative II to ensure professional and efficient customer satisfaction for applicants and cardholders. You will assist with high-level processing, refer to policies, and maintain product knowledge.

The role requires strong MS Office skills and the ability to learn internal systems (FDR, CAS, CAPS, CASH) quickly, plus the capacity to analyze and resolve account issues while maintaining a courteous demeanor.

Qualifications

• 2+ years of Customer Service experience.
• Excellent written and verbal communication skills.
• Intermediate knowledge of Word and Excel.

Responsibilities

• Provide professional, courteous customer satisfaction support.
• Navigate FDR and CAS systems to assist with inquiries.
• Review and process monetary and non-monetary adjustments as needed.
• Research and resolve cardholder account questions and issues.

Skills

Customer Service

Communication

Microsoft Office

Tools

FDR systems

CAS systems

CASH

CAPS

Credit Bureau Reports

Cardholder Account Maintenance

Job description

Credit One Bank, based in Las Vegas, seeks an Operations Representative II to ensure professional and efficient customer satisfaction for applicants and cardholders. You will assist with high-level processing, refer to policies, and maintain product knowledge.

The role requires strong MS Office skills and the ability to learn internal systems (FDR, CAS, CAPS, CASH) quickly, plus the capacity to analyze and resolve account issues while maintaining a courteous demeanor.