Customer Operations Coordinator

aero; El Segundo (CA); On-site; USD 46,728 - 70,092; Full time

Benefits offered by this job

Comprehensive health care and wellness plans

Paid holidays and vacation

401(k) plan with company contribution

Job summary

Aerospace Corporation in El Segundo, California, is seeking a Project Management Specialist to ensure smooth operations for the Aerospace Space Architecture and Integration and Enterprise Ground Division. This role involves coordination with various teams and managing agreements with government customers.

Ideal candidates will have at least five years of project management experience and excellent skills in organization and communication. A high school diploma is required, while a bachelor's degree is preferred.

This role offers competitive compensation, with perks including comprehensive healthcare, vacation, and a 401(k) plan.

Qualifications

• Five or more years of project management/coordination experience.
• Excellent skills in managing multiple tasks and deadlines.
• Proven ability to handle sensitive information appropriately.

Responsibilities

• Oversee facility use and collocation agreements.
• Collaborate with government customer program offices.
• Create and analyze metrics to track process progress.

Skills

Project management coordination

Customer service orientation

Organizational skills

Effective communication

Proficiency with Microsoft Office Suite

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

SharePoint

Jira

Microsoft Office Suite

Job description

The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space— delivering innovative solutions that span satellite, launch, ground, and cyber systems for defense, civil and commercial customers.

Defense Systems Group (DSG)

DSG provides analysis‑based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability enablers, systems integration, defense industrial base, and threat reduction to help shape existing and future space missions across the national security space (NSS) enterprise. DSG supports major customers including the U.S. Space Force, U.S. Space Command, Air Force Materiel Command, and senior leadership at the Pentagon, while also providing a broad range of technical support across the national space enterprise.

Position Overview

We are seeking a highly motivated, self‑starter Project Management Specialist with a customer‑service focus to join our team. This role is essential to ensuring smooth business operations for both the Aerospace Space Architecture and Integration (SAID) and Enterprise Ground Division (EGD) for projects related to customer operations.

Key Responsibilities

• Oversee process for Aerospace Corporate facility use and collocation agreements with government customers
• Collaborate with various U.S. Space Force/SSC customer program office points of contact, Aerospace Contracts, Facilities and Real Estate organizations, and Aerospace program office points of contact to manage facility use and maintain collocation agreements
• Maintain databases and work with customer organizations to update capacity reports, collocation agreements and facility maps/office seat assignments for multiple organizations on a semi‑annual cycle
• Coordinate badging for collocated personnel to include customers and their support contractors
• Assist in ensuring contract compliance while balancing collocation across the customer base
• Create, analyze and evaluate metrics to track process progress
• Assist in processing facility work order requests for Aerospace and customer requested changes within the facility
• Assist in planning customer‑hosted meetings and events in collaboration with facilities, security, and corporate communications
• Arrange periodic Aerospace on‑site facility tours for customer organizations
• Improve and ensure effective processes/systems that provide superior organization, efficiency and industry‑lead technical best practices to include digital integration
• Provide guidance and training to customers and Aerospace program points of contact in understanding, interpreting, and using corporate processes, procedures and systems
• Proactively identify and remediate risks, resolve questions or problems within established policies and procedures, and identify issues for escalation within the organization

Qualifications

• High school diploma or equivalent
• Five or more years of project management/coordination experience, familiarity with configuration and data management
• Customer service‑oriented mindset and problem‑solving ability
• Excellent project coordination and organizational skills with demonstrated ability to manage multiple tasks, deadlines, and stakeholders simultaneously
• Proficiency with collaboration platforms such as SharePoint, Microsoft Office Suite (Word, Excel, PowerPoint), and project management tools (Jira, etc.)
• Effective interpersonal skills to coordinate efforts with internal and external organizations
• Excellent communication skills, with the ability to communicate optimally and independently tackle sophisticated problems in a team setting in a timely manner
• Ability to handle sensitive and personnel‑related information appropriately and support sensitive management functions
• Ability to work independently and/or cooperatively with a team to proactively deliver innovative solutions and resolve issues with minimal direction
• Position requires the ability to obtain and maintain a Secret security clearance; U.S. citizenship is required

Preferred Experience

• Three or more years of relevant experience with a bachelor’s degree
• Familiarity with Aerospace corporate organizational structures, policies, processes, and practices
• Experience working in a customer‑facing organization
• Track record of building, maintaining, and auditing document management and storage systems (e.g., SharePoint and Livelink)

Compensation

$33.92 - $50.88 Per hour

Leadership Competencies

• Operate Strategically
• Lead Change
• Engage with Impact
• Foster Innovation
• Deliver Results

Ways We Reward Our Employees

During the interview process, we provide details of our industry‑leading benefits.

• Comprehensive health care and wellness plans
• Paid holidays, sick time, and vacation
• Standard and alternate work schedules, including telework options
• 401(k) plan—employees receive a total company‑paid benefit of 8%, 10%, or 12% of eligible compensation based on years of service, with immediate eligibility and vesting upon hire
• Flexible spending accounts
• Variable pay program for exceptional contributions
• Relocation assistance
• Professional growth and development programs to help advance your career
• Education assistance programs
• Inclusive work environment built on teamwork, flexibility, and respect

Equal Opportunity Commitment

The Aerospace Corporation is an equal‑opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity or expression, color, religion, genetic information, marital status, ancestry, national origin, protected veteran status, physical disability, medical condition, mental disability, or disability status and any other characteristic protected by state or federal law.

If you are an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process, please contact us by phone at 310.336.5432 or by email at [e-mail]. You can also review Know Your Rights: Workplace Discrimination is Illegal.