Customer Operations Communication Specialist

Allegiantair; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

Allegiant Air is seeking a Customer Operations Communication Specialist in Las Vegas to spearhead internal and external communications across scheduled, charter, and irregular operations. The role emphasizes proactive messaging, process improvement, and collaboration with OCC, Stations, Crew, and customers.

Ideal candidates will have strong writing and editing skills, solid organizational abilities, and experience with Word/Excel.

Qualifications

• Must have strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Experience in copywriting, proofreading and editing.
• Proficient with Word, Excel and common software.
• Team-oriented and collaborative work style.

Responsibilities

• Coordinate and monitor communications between OCC, Stations, Crew, and Customers.
• Serve as a point of contact for internal media requests and information delivery.
• Create and maintain internal/external communications processes and flows.
• Develop effective communication strategies for scheduled, charter, and irregular operations.
• Maintain approved scripts library and liaise with Media and Marketing for ad-hoc scripts.
• Provide proactive, timely communication to management and stakeholders.
• Support OCC Customer Operations and other duties as assigned.

Skills

Written communication

Verbal communication

Organizational skills

Copywriting/editing

Microsoft Office

Team collaboration

Education

High School Diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

The Customer Operations Communication Specialist uses specialized knowledge and skills to implement, maintain, and manage internal and external communication efforts as it relates to scheduled, charter, and irregular operations.

Visa Sponsorship Available: No

Minimum Requirements

• A combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
• Education: High School Diploma/GED
• Years of Experience: Minimum two (2) years of experience in communications strategy development.
• Excellent written and verbal communication skills.
• Outstanding organizational and time-management skills.
• Experience and knowledge in copywriting, proofreading and editing.
• Works well under pressure and meets tight deadlines.
• Proficient in basic computer software such as Word, Excel, Microsoft, etc.
• Team-oriented and able to work in a collaborative environment.

Preferred Requirements

• Bachelor’s degree preferred but not required.

Job Duties

• Coordinate and monitor communications between the OCC, Stations, Crew, and Customers.
• Serve as a point of contact for internal media requests and delivery of information.
• Create, coordinate, and maintain external and internal communications process flows.
• Create effective communication strategies during scheduled, charter, and irregular operations.
• Maintain library of approved scripts and liaise with Media and Marketing departments for ad-hoc scripts.
• Communicate all information proactively and timely with the designated management including Executives and internal/external customers.
• Communicate service recovery with internal and external customers.
• Maintain Admin Portal business rules.
• Maintain Staff Contacts as it relates to the Communications Hub.
• Provide support to OCC Customer Operations.
• Other duties as assigned.

Physical Requirements

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.

Essential Services Provider

Allegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.

EEO Statement

We welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.

Equal Opportunity Employer: Disability/Veteran

For more information, see the https://allegiantair.jobs

Full Time Benefits:

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity and Pet Insurance
• 401K with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Flight Benefits
• Paid vacation, holidays, and sick time