Customer Operations Associate

calyxcontainers; West Valley City (UT); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Comprehensive health benefits

401(k)

Job summary

Calyx Containers in West Valley City is seeking a Customer Operations Associate for a hybrid position. This role is focused on supporting various customer workflow tasks while learning about the business and industry. The ideal candidate will be detail-oriented and eager to grow within a fast-paced environment.

Key responsibilities include managing orders, estimates, and customer updates while enhancing operational efficiency. The position offers opportunities for career growth and impactful contribution to the team's success.

Qualifications

• Genuine hunger to learn, grow, and build a career.
• Exceptional attention to detail.
• Comfort with ambiguity and problem-solving.

Responsibilities

• Assist across customer workflow with various tasks.
• Learn products, systems, and processes deeply.
• Keep order data clean and current.

Skills

Attention to detail

Problem-solving

Collaboration

Communication

Adaptability to AI tools

Job description

Customer Operations Associate

Location: West Valley City, Utah (Hybrid)
Employment type: Full-time, 40‑hour workweek
Compensation: $55,000 – $65,000 base + performance incentive eligibility
Reports to: Director of Command & Revenue Operations

About Calyx Containers

Calyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We’re a fast‑moving B2B manufacturer in the middle of an exciting transition: building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it’s evolving fast.

About the Role

This is a launchpad role for someone hungry to learn a complex industry from the inside. You’ll start by jumping in wherever the team needs you, helping move orders, estimates, production ticket requests, sales orders, proofs, and customer updates across the finish line, and learning how every piece of our business fits together along the way. You’re joining at a pivotal moment. As we shift more of our work onto a software‑based system, some of today’s manual tasks will become automated, and this role will grow with that change, evolving toward customer onboarding, platform enablement, and higher‑value account support. We’re looking for someone who sees that as the opportunity it is: a chance to grow as the company grows, and to help shape a role that doesn’t fully exist yet. This is a true team‑player role at a small company, where everyone wears multiple hats and the best ideas win. If you’re energized by ambiguity, comfortable solving problems that don’t have a playbook yet, and eager to prove yourself, this is a rare ground‑floor opportunity.

What You’ll Do

• Jump in across the customer workflow, helping with orders, estimates, production ticket requests, sales orders, proofs, and customer updates as the team needs.
• Learn our products, systems, and processes deeply, and become someone the team can hand things to with confidence.
• Keep work moving accurately and on time, catching the small details that prevent big problems downstream.
• Help customers get set up and active on our online ordering platform as we roll it out.
• Use AI and software tools to work faster and smarter, and help us figure out better ways of doing things.
• Keep customer and order data clean, complete, and current across our systems.
• Take on new responsibilities as you prove yourself, growing toward account ownership and specialized roles on the team.

What Success Looks Like

• You learn fast, ask good questions, and quickly become a reliable contributor the team leans on.
• Work you touch is accurate, organized, and moves without surprises.
• You spot problems early and bring solutions, even to challenges we haven’t solved before.
• You grow into greater ownership and a clear next step on the Customer Operations team.

What You Bring

Required

• A genuine hunger to learn, grow, and build a career, this is a starting point, not a destination.
• Truly exceptional attention to detail, you catch what others miss.
• Comfort with ambiguity and a bias for solving problems that don’t have a clear answer yet.
• A collaborative, low‑ego team‑player attitude, ready to do whatever the moment needs.
• Comfort using AI tools and learning new software quickly.
• Ability to thrive in a fast‑paced small‑company environment where priorities shift.
• Clear communication and strong follow‑through.

Preferred

• Experience in manufacturing, packaging, print, or another build‑to‑order industry.
• Exposure to order, quoting, estimating, or production workflows.
• Any background, internship, or coursework that shows initiative and a drive to grow.

Benefits and Perks

• Flexible Paid Time Off
• Comprehensive benefits offerings including: Medical (with company‑funded HRA), Dental, Vision, Short‑ and Long‑Term Disability Insurance, Life Insurance, Headspace Care Mental Health support—all effective the first day of the month following hire.
• 401(k)
• Ability to make an immediate impact
• Monthly team meetings and frequent social events

Equal Employment Opportunity

Calyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

Calyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact [e-mail]. (Please note that applications should not be emailed to this address).