Customer Operations Associate

Calyx Containers; West Valley City (UT); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Calyx Containers is seeking a Customer Operations Associate in West Valley City, Utah. This hybrid role provides a ground-floor opportunity to contribute and shape the responsibilities in a dynamic environment.

You will assist with a variety of tasks across customer workflows, learning deeply about our products and processes. The ideal candidate has a strong attention to detail and a collaborative attitude, ready to thrive in a fast-paced setting.

This position is designed for someone eager to grow with the company and develop their career in a complex industry.

Qualifications

• Genuine hunger to learn and grow.
• Exceptional attention to detail.
• Comfort with ambiguity and problem-solving.
• Collaborative team-player attitude.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist with orders, estimates, production requests, and customer updates.
• Learn products and processes deeply.
• Ensure work accuracy and timeliness.
• Help customers on the online ordering platform.
• Maintain customer and order data.

Skills

Attention to detail

Problem-solving

Clear communication

Collaboration

Comfort with ambiguity

Tools

AI tools

Software applications

Job description

Customer Operations Associate

We're hiring

Team: Customer Operations

Reports to: Director of Command & Revenue Operations

Location: West Valley City, Utah (Hybrid)

Employment type: Full-time, 40-hour workweek

Compensation: $55,000 – $65,000 base + performance incentive eligibility

About Calyx Containers

Calyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We're a fast-moving B2B manufacturer in the middle of an exciting transition: building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it's evolving fast.

About the Role

This is a launchpad role for someone hungry to learn a complex industry from the inside. You'll start by jumping in wherever the team needs you, helping move orders, estimates, production ticket requests, sales orders, proofs, and customer updates across the finish line, and learning how every piece of our business fits together along the way.

You're joining at a pivotal moment. As we shift more of our work onto a software-based system, some of today's manual tasks will become automated, and this role will grow with that change, evolving toward customer onboarding, platform enablement, and higher-value account support. We're looking for someone who sees that as the opportunity it is: a chance to grow as the company grows, and to help shape a role that doesn't fully exist yet.

This is a true team-player role at a small company, where everyone wears multiple hats and the best ideas win. If you're energized by ambiguity, comfortable solving problems that don't have a playbook yet, and eager to prove yourself, this is a rare ground-floor opportunity.

What You'll Do

• Jump in across the customer workflow, helping with orders, estimates, production ticket requests, sales orders, proofs, and customer updates as the team needs.
• Learn our products, systems, and processes deeply, and become someone the team can hand things to with confidence.
• Keep work moving accurately and on time, catching the small details that prevent big problems downstream.
• Help customers get set up and active on our online ordering platform as we roll it out.
• Use AI and software tools to work faster and smarter, and help us figure out better ways of doing things.
• Keep customer and order data clean, complete, and current across our systems.
• Take on new responsibilities as you prove yourself, growing toward account ownership and specialized roles on the team.

What Success Looks Like

• You learn fast, ask good questions, and quickly become a reliable contributor the team leans on.
• Work you touch is accurate, organized, and moves without surprises.
• You spot problems early and bring solutions, even to challenges we haven't solved before.
• You grow into greater ownership and a clear next step on the Customer Operations team.

What You Bring

Required

• A genuine hunger to learn, grow, and build a career, this is a starting point, not a destination.
• Truly exceptional attention to detail, you catch what others miss.
• Comfort with ambiguity and a bias for solving problems that don't have a clear answer yet.
• A collaborative, low-ego team-player attitude, ready to do whatever the moment needs.
• Comfort using AI tools and learning new software quickly.
• Ability to thrive in a fast-paced small-company environment where priorities shift.
• Clear communication and strong follow-through.

Preferred

• Experience in manufacturing, packaging, print, or another build-to-order industry.
• Exposure to order, quoting, estimating, or production workflows.
• Any background, internship, or coursework that shows initiative and a drive to grow.