Customer Operations Associate

Betr; Ohio; On-site; USD 40,000 - 55,000; Full time

Job summary

Betr is seeking a Customer Operations Associate to support the customer experience across product, content, and payment operations. The Associate will understand customer issues, empathize with users, and provide timely solutions while collaborating with the Customer Operations and Payments teams.

This role is based at Betr's Miami, Florida HQ, with schedule flexibility to cover nights, weekends, and holidays to assist users in real time during peak sports periods.

Job description

Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App. The Betr Super App currently consists of Picks, Social Sportsbook ,Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products. Betr has one million paying users and is one of the fastest growing companies in the industry.

Betr is also the world's most followed real money gaming brand on social media.

Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.

This role is based in our Miami, Florida HQ.