Sr. Customer Operations Analyst

ZT Systems; Secaucus (NJ); On-site; USD 66,000 - 90,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) retirement savings plan

Tuition reimbursement

Medical, dental, and vision coverage

Mental health resources

Paid time off and holidays

Job summary

ZT Systems, a Sanmina Company, seeks a Customer Operations professional to align internal teams with customer needs and to deliver commitments with excellence. You’ll manage orders, coordinate shipments, and analyze data to identify improvements in a fast-paced environment.

Ideal candidates bring 2+ years in supply chain, CRM skills, and strong communication. This role emphasizes ownership, problem-solving, and collaboration across functions.

Qualifications

• Minimum 2+ years relevant experience in supply chain or related field.
• Bachelor’s degree in Supply Chain, Industrial Engineering, Business or related field.
• Strong customer relationship management and data analysis abilities.
• Proven ability to manage orders, shipments and risks with attention to detail.

Responsibilities

• Customer collaborative planning – understand demand outlook and manage delivery commitments.
• Order management – oversee delivery execution of customer orders.
• Coordinate with logistics on shipments.

Skills

CRM skills

Materials planning

Order fulfillment

Commitment risks

Supply chain planning

Ownership mindset

Problem solving

Interpersonal communication

Organizational skills

Data analysis

Education

Bachelor’s degree in a related field

Tools

Excel

Word

PowerPoint

Job description

About the Role

The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customer’s needs and can deliver on our commitments with the highest level of excellence and integrity. This role requires strong operational and order management skills, exceptional abilities in customer communication, advanced data analysis and problem-solving techniques, and a creative and inquisitive nature to identify opportunities for improvement and address day by day challenges in a professional and positive manner.

What You will Do

• Customer collaborative planning – understand customer demand outlook and manage delivery commitment expectations


• Order management – oversee delivery execution of customer orders


• Coordinate with logistics on shipments

What You Bring

• Minimum 2+ years relevant experience.Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college


• Customer Relationship Management skills.


• Materials Planning knowledge, Order fulfillment


• Managing Commitment risks


• Background in Supply Chain Planning / Management


• Dedicated and high sense of job ownership.


• Track record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues.


• Excellent interpersonal and communication (verbal and written) skills.


• Excellent organizational, project management and planning skills; high attention to details; consistent follow through.


• Proven ability to present facts and recommendations effectively in oral and written form.


• Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs.


• Possess a high degree of professionalism and ability to handle confidential information.


• Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint).

ZT Systems, a Sanmina Company, assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $66,375.00 - 90,000 annually. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education, and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, 401(k) retirement savings plan, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI:SL1

About ZT Systems

At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world‑class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that’s challenging, rewarding, and career‑defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well‑being, financial security, and professional development—both now and in the future.

Compensation & Financial Security

• -Competitive base salary


• -Performance-based annual bonus eligibility


• -401(k) retirement savings plan


• -Tuition reimbursement for eligible education programs

Health & Wellness

• -Comprehensive medical, dental, and vision coverage with access to leading providers


• -Mental health resources and employee wellness support programs-


• -Company-paid life and disability insurance

Time Away & Work-Life Balance

• -Paid time off (PTO) and company-paid holidays


• -Parental leave and family care support programs

Growth & Purpose

• -Structured training programs and on-the-job learning opportunities


• -Matching gifts and volunteer programs to support causes you care about

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.