Customer Onboarding & Success Manager

Kinsley Power Systems; Londonderry (NH); Hybrid; USD 90,000 - 130,000; Full time

Job summary

EFI is seeking a Customer Onboarding Manager for the Inkjet Solutions Business Unit in Londonderry, NH, hybrid work arrangement. This role focuses on successful onboarding of EFI customers to ensure production readiness, installation training, and post-sale success.

You will lead a team, coordinate with Sales, Service, and Product Management, and drive an exceptional installation experience for North American customers.

Qualifications

• Bachelor’s degree preferred with a minimum of 5 years in a similar Sales, Customer Success or Service role.
• Experience managing a team is preferred.
• Proven experience working directly with customers alongside internal teams.

Responsibilities

• Build a best-in-class installation onboarding experience for North American EFI Inkjet customers.
• Collaborate cross-functionally with Sales, Service, Product Management, Production, Supply Chain, Logistics and Customer Success to deliver onboarding.
• Understand customer contracts and align internal stakeholders to meet delivery and installation expectations.
• Document installation delays and noncompliance; perform root-cause analysis and trend reporting.
• Provide project management leadership for the implementation team and coach the team to meet installation demands.
• Forecast installations and debrief on weekly performance; communicate results to stakeholders.
• Serve as escalation point for installation issues throughout onboarding; address gap needs for customer satisfaction.

Skills

Customer success

Cross-functional collaboration

Project management

Communication skills

MS Office Suite

Education

Bachelor’s degree

Tools

Salesforce

SAP

Job description

EFI is seeking a Customer Onboarding Manager for the Inkjet Solutions Business Unit in Londonderry, NH, hybrid work arrangement. This role focuses on successful onboarding of EFI customers to ensure production readiness, installation training, and post-sale success.

You will lead a team, coordinate with Sales, Service, and Product Management, and drive an exceptional installation experience for North American customers.