Customer Onboarding Specialist

Circadiahealth; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Circadia Health in El Segundo, CA is seeking a Customer Onboarding Specialist to guide skilled nursing facilities from contract to go-live on our contactless remote monitoring platform. You’ll coordinate with Sales, Customer Success, and facility IT to ensure activation is smooth and on schedule.

You’ll manage multiple implementations, keep records accurate, and help refine onboarding workflows as we scale.

Qualifications

• 2+ years in operations, onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology.
• Extremely organized with exceptional attention to detail.
• Proven ability to manage multiple projects with different timelines and stakeholders.
• Strong written and verbal communication, with ability to explain technical concepts simply.
• Experience coordinating across multiple teams and stakeholders to meet shared timelines.

Responsibilities

• Manage multiple customer onboardings from contract through go-live.
• Coordinate across internal teams and customers to keep implementations on track.
• Support Sales and Customer Success with technical inquiries during onboarding.
• Keep customer records accurate and ensure clean handoffs to Customer Success.
• Adapt to evolving processes and help improve onboarding workflows as the business scales.
• Ensure customers reach go-live on target installation dates.
• Identify process gaps and flag them before they affect timelines.

Skills

Operations coordination

Highly organized

Clear communication

Cross-team collaboration

SaaS onboarding

Healthcare experience

Technical literacy

CRM experience

Tools

HubSpot

monday.com

Job description

About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:

• Contactless sensing that monitors respiration and motion with medical-grade accuracy
• Native predictive models that detect 85% of preventable adverse events several days in advance
• Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows

Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

About the role

As Circadia's Customer Onboarding Specialist, you'll be part of the GTM team, supporting customer onboarding and helping guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams, including Sales and Customer Success, and with external stakeholders such as facility leadership and IT contacts to prepare for each customer's activation and go-live. This role manages multiple implementations at once and helps refine our onboarding workflows as the business scales. While the role currently focuses on onboarding, responsibilities may shift to support other areas of the business as needs evolve.

This is a full-time, in-office role at our El Segundo, CA headquarters.

• Manage multiple customer onboardings at once, from contract through go-live
• Coordinate across internal teams and customers to keep each implementation on track
• Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
• Keep customer records accurate and ensure clean handoffs to Customer Success
• Adapt to evolving processes and help improve how we onboard customers
• Customers reach go-live on their target installation dates
• Reduction in average time from contract signature to go-live
• Readiness requirements complete before installation, with no day-of delays caused by missed setup
• Customer records accurate and current across all tracking systems
• Clean handoffs to Customer Success, with no missing account information
• Process gaps identified and flagged before they affect timelines
• 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
• Extremely organized, with exceptional attention to detail
• Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
• Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
• Strong written and verbal communication, with the ability to explain technical concepts simply
• Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
• Ability to quickly learn new systems, tools, and processes
• Experience with CRM and project management tools (e.g., HubSpot, monday.com)
• Comfortable operating in a fast-changing startup environment with evolving tools and process
• Project management experience
• Experience with PointClickCare or other EHR systems
• Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
• Experience onboarding customers for SaaS, hardware, or connected-device products

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.