Customer Onboarding Manager (Chicago)

Qargo TMS; Chicago (IL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package

Ownership and impact

Dream Team to grow with

Job summary

Qargo TMS is seeking a Customer Onboarding Manager for a hybrid role based in Chicago. You will guide transport customers through onboarding, analyze and optimize their workflows, and train users to operate Qargo from day one.

You will bridge customers with internal teams and support pre-sales with technical input during demos. The role requires experience in logistics, SaaS implementations, and strong communication skills in English (Spanish is a plus).

Qualifications

• Operational background in transport or logistics.
• Experience implementing complex SaaS solutions.
• Self-starter with initiative and variety in work.
• Strong communication with technical and non-technical audiences.
• English required; Spanish is a plus.
• Willing to travel regularly within the US; driver’s license required.

Responsibilities

• Guide customers through onboarding journey from kick-off to go-live and aftercare.
• Analyze current workflows and translate into an efficient Qargo setup.
• Configure the platform and deliver hands-on training for day-one use.
• Serve as main contact during implementation and ensure satisfaction.
• Support pre-sales with potential client needs and demos input.
• Capture insights and collaborate with Sales, Product, and Engineering to optimize the solution.
• Travel regularly across the country to meet customers.

Skills

Transport/logistics experience

SaaS implementation

Self-starter

Strong communication

English proficient

Spanish a plus

Customer-focused

Proactive & organized

Driver's license

Job description

About Qargo

Qargo is a cloud‑based (SaaS) Transport Management Platform.

We are a scale‑up based in London and Ghent (Belgium), rapidly expanding across Europe and the US.

The platform is an ‘all‑in‑one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built‑in AI feature that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the Role

As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations.

You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.

This is a hybrid working role based in Chicago, with regular (weekly) travel to customers across the country.

Key Responsibilities

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick‑off and process analysis to go‑live and aftercare.
• Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup.
• Configure the platform and deliver hands‑on training to our customers so they can confidently work in Qargo from day one.
• Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform.
• Support pre‑sales by analysing potential client needs and providing technical input during demos.
• Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution.
• Travel regularly across the country to meet customers.

Skills & Experience

• An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS.
• Or experience implementing complex SaaS solutions and an interest in logistics operations.
• A self‑starter who takes initiative and enjoys variety in their work.
• Strong communication skills with both technical and non‑technical audiences.
• English is a must and Spanish is a big plus
• Customer‑focused and passionate about delivering the best possible customer experience.
• Proactive, organised, and flexible, thriving in a fast‑paced, scaling environment.
• While this is a hybrid role, regular travel within the US is required. Therefore, a valid driver’s license is needed for customer visits.

What We Offer

• A competitive salary package.
• A role with real responsibility, ownership, and impact.
• The chance to be part of our Dream Team, with opportunities to grow alongside Qargo as we expand across the US.
• A flexible and trust‑based working environment.