Customer Onboarding Manager

Orum Inc.; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Orum Inc. is seeking an Onboarding Manager to drive user success on their AI-driven conversation platform. This remote-first role requires strong customer-facing skills and technical knowledge to empower users, enhancing their sales performance while adapting to fast-paced environments.

Benefits

Flexible to work anywhere in the US

Flexible vacation policy

Orum Days Off on the first Friday of every month

90% healthcare coverage for employees and dependents

Parental leave

Life insurance

Meaningful stock options

$1k equipment reimbursement

Company laptop

Company retreats and meetups

Qualifications

• 2+ years in sales, customer success, or training enablement.
• Exceptional communication and ability to engage diverse audiences.
• Proven track record in cold calling.

Responsibilities

• Conduct engaging group training sessions on Orum's platform.
• Develop comprehensive product expertise for customers.
• Collaborate cross-functionally to enhance onboarding experience.

Skills

Cold Calling

Communication

Webinar Presentation

Project Management

Tools

CRM Systems

Sales Engagement Tools

Job description

Orum is making sales human again through conversations. We are an AI-driven, live conversation platform that accelerates sales teams by empowering salespeople to achieve more. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out. We are beyond excited to hire an empowered, remote-first community to support Orum's next growth phase!

Our Mission is to accelerate sales teams by empowering salespeople to achieve more.

Our Vision is to be an iconic company that makes work more human, meaningful, and connected.

The Onboarding Manager will be a critical strategic role focused on driving user success and empowering Orum users to unlock the full potential of our AI-driven live conversation platform.

This role is ideal for experienced customer-facing professionals with 2+ years of experience in sales, customer success, or training enablement (potential career paths: Sales Engineering, Customer Success Management). The ideal candidate will combine technical platform knowledge with exceptional communication skills, ensuring that Orum users not only understand the platform's capabilities but are inspired to leverage them to accelerate their sales performance.

Salary: The role is up to $100,000 OTE at plan (80k base / 20k variable). If you’re selected, we’ll make an offer that matches the experience you’re coming with. We respect your time and don’t intend to waste it.

Please keep reading ...Did you know? Research indicates men often apply for jobs if they meet just 60% of the criteria, but women and other underrepresented groups usually wait until they check every box. Let's change this pattern! If you see yourself fitting into this role, even without ticking all the boxes, we'd love to hear from you. At Orum, we value diverse perspectives and are excited to consider how your unique skills could contribute to our team's success.

Key Responsibilities

• Conduct engaging group training sessions on Orum’s platform and best practices.
• Develop comprehensive product expertise, becoming a trusted resource for customers on Orum’s product suite and integrated technologies
• Collaborate cross-functionally to address customer needs, incorporate feedback, and enhance the onboarding experience
• Continuously evaluate and optimize customer training processes to elevate the overall customer experience

Must-Have

• Proven track record in cold calling, with Orum platform familiarity being a significant advantage
• Familiarity with common CRM systems and sales engagement tools
• Exceptional communication and webinar presentation skills, with the ability to engage diverse audiences
• Ability to excel in a fast-paced environment, managing multiple onboarding projects simultaneously while maintaining high-quality interactions
• Availability to work during Eastern Time Zone business hours

Nice-To-Have

• Experience with Orum's supported CRM integrations: Outreach, SalesLoft, HubSpot, Apollo, Salesforce
• Experience training or enabling users in a SaaS environment
• Experience in developing onboarding content and training materials (Blogs, Recorded Webinar Videos, Knowledge Articles, etc.)

Benefits

Flexibility to work anywhere in the US

Flexible Vacation Policy

Orum Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays)

90% coverage for employees and dependents for healthcare, dental, and vision insurance plans

Parental leave

Life Insurance, Accidental Death & Disability coverage

Meaningful stock options in Orum

$1k equipment reimbursement for work-related items that's yours to keep

Company laptop

Company retreats and meetups for all employees to connect in person

Company ERG - Women Of Orum (WOO)

Orum Is An Equal Opportunity Employer

We're committed to continually adding to our diverse team that represents various backgrounds, perspectives, and skills. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [e-mail]. In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.