Customer Onboarding and Implementation Lead

Elucid Bioimaging Inc.; Boston (MA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A Boston-based medical technology company is seeking a Customer Onboarding and Implementation Lead to define and execute their customer success strategy. The role involves shaping the implementation process for an imaging solution, with opportunities for local candidates in a hybrid model and fully remote positions available for external applicants.

Benefits

Flexible hybrid work environment

Regular in-office collaboration on specified days

Equal opportunity employer

Qualifications

• 5+ years of experience in customer onboarding/implementation roles within sales organizations.
• Experience with healthcare SaaS products, especially medical imaging.
• Knowledge of radiology services workflows preferred.

Responsibilities

• Define and execute customer success strategy and onboarding processes.
• Turn technical integration into a seamless experience.
• Travel to meet customers and attend industry events.

Skills

Customer onboarding

Project management

Interpersonal skills

Organizational skills

Technical knowledge

Communication

Education

Bachelor's degree in relevant field

Tools

CRM software (Salesforce preferred)

Job description

We are a rapidly growing, Boston-based medical technology company using AI to enable clinicians to make informed decisions on cardiovascular care - leading to better patient outcomes, improved quality of care, and reduced healthcare costs. Come work atElucidand be part of delivering on our mission to prevent heart attacks and strokes!

We're seeking an experienced Customer Onboarding and Implementation Lead, responsible for defining and executing our customer success strategy. This is a unique opportunity to build a key function within a dynamic, growing company and make an lasting impact on our commercial expansion. As the architect of our implementation process, you'll shape how we onboard and support customers, turning technical integration into a seamless experience that drives early adoption of our imaging solution.

The ideal candidate will have:

• Bachelor's degree in relevant field with 5+years of experience in customer onboarding/implementation roles within sales organizations.
• Experience with healthcare SaaS products (particularly medical imaging or visualization) and technical understanding of PACS/EMR integration.
• Knowledge of radiology services workflows, in a hospital and/or in a clinic or practice-based environment is strongly preferred.
• Strong technical knowledge with an ability to communicate complex concepts to non-technical users.
• Basic understanding of medical reimbursement systems.
• Excellent interpersonal skills with proven customer and internal stakeholderrelationship building ability.
• Detail-orientedwith strong organizational, project management, and critical thinking skills.
• Proficiency with CRM software (Salesforce preferred).
• CT scanner technical experience or background as CT technologist is a plus.

Work Location and Travel Requirements:

• This role is based out of our office in Boston, MA. For local candidates, we operate in a hybrid model with regular in-office collaboration. Candidates outside of the Boston area are invited to apply as fully-remote employees.
• Regular travel is requiredto meet with customers and attend occasional industry events.

----------------------------------------------------

At Elucid, we believe the best work happens in a flexible hybrid environment. Boston-area employees are encouraged to work from the office on Mondays and Wednesdays, with the option to come in additional days if they prefer. Fully remote employees outside the Boston area come in as needed.

We are an equal opportunity employer and value diversity at Elucid. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We understand that self-doubt can sometimes prevent great candidates from applying. If you believe you can make an impact at Elucid, even if you don’t meet every qualification, we encourage you to apply!