Customer Onboarding and Implementation Lead

Elucid; Boston (MA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Elucid, a Boston-based medical technology company, is seeking a Customer Onboarding and Implementation Lead. This role involves defining customer success strategies and ensuring seamless onboarding for healthcare SaaS products. The ideal candidate will have extensive experience in customer implementation and a strong background in healthcare technology.

Qualifications

• 5+ years of experience in customer onboarding/implementation roles.
• Experience with healthcare SaaS products and PACS/EMR integration.
• Knowledge of radiology services workflows preferred.

Responsibilities

• Define and execute customer success strategy.
• Shape onboarding and support processes for customers.
• Drive early adoption of imaging solutions.

Skills

Interpersonal skills

Project management

Critical thinking

Communication

Detail-oriented

Education

Bachelor's degree in relevant field

Tools

CRM software (Salesforce preferred)

Job description

Customer Onboarding and Implementation Lead

We are a rapidly growing, Boston-based medical technology company using AI to enable clinicians to make informed decisions on cardiovascular care—leading to better patient outcomes, improved quality of care, and reduced healthcare costs. Come work at Elucid and be part of delivering on our mission to prevent heart attacks and strokes!

We're seeking an experienced Customer Onboarding and Implementation Lead, responsible for defining and executing our customer success strategy. This is a unique opportunity to build a key function within a dynamic, growing company and make a lasting impact on our commercial expansion. As the architect of our implementation process, you'll shape how we onboard and support customers, turning technical integration into a seamless experience that drives early adoption of our imaging solution.

The Ideal Candidate Will Have

• Bachelor's degree in relevant field with 5+ years of experience in customer onboarding/implementation roles within sales organizations.
• Experience with healthcare SaaS products (particularly medical imaging or visualization) and technical understanding of PACS/EMR integration.
• Knowledge of radiology services workflows, in a hospital and/or in a clinic or practice-based environment is strongly preferred.
• Strong technical knowledge with an ability to communicate complex concepts to non-technical users.
• Basic understanding of medical reimbursement systems.
• Excellent interpersonal skills with proven customer and internal stakeholder relationship-building ability.
• Detail-oriented with strong organizational, project management, and critical thinking skills.
• Proficiency with CRM software (Salesforce preferred).
• CT scanner technical experience or background as a CT technologist is a plus.

Work Location and Travel Requirements

• This role is based out of our office in Boston, MA. For local candidates, we operate in a hybrid model with regular in-office collaboration. Candidates outside of the Boston area are invited to apply as fully remote employees.
• Regular travel is required to meet with customers and attend industry events.

At Elucid, we believe the best work happens in a flexible hybrid environment. Boston-area employees are encouraged to work from the office on Mondays and Wednesdays, with the option to come in additional days if they prefer. Fully remote employees outside the Boston area come in as needed.

We are an equal opportunity employer and value diversity at Elucid. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We understand that self-doubt can sometimes prevent great candidates from applying. If you believe you can make an impact at Elucid, even if you don’t meet every qualification, we encourage you to apply!