Customer-Obsessed Security Tech Support Engineer

Salt Security; West (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Salt Security is seeking a high-energy technical support specialist in the United States to ensure customers derive maximum value from Salt’s platform. You will provide best-in-class support via email, chat, and meetings, troubleshoot deployment issues, and guide customers toward high-value outcomes.

You will document solutions, collaborate with Product and R&D on escalations, and balance a high-volume workload with on-call rotations, including nights and weekends.

Qualifications

• 1+ years of technical support experience preferably with an enterprise SaaS provider
• 1+ years of DevOps or Linux Sys Admin experience
• Strong customer service skills and a customer-first attitude
• Experience with help-request tracking and reporting tools (ticketing system)
• Understanding of HTTP protocol details and Postman
• Experience with AWS/Azure/GCP, Kubernetes, Docker, or other containerization technologies
• Understanding of network security and API ecosystems (AppSec, WAF, WAAP, RASP)
• Certifications in above areas are a plus
• Collaborating with software developers to support the organization
• Hands-on troubleshooting, root cause analysis, and timely resolution
• Willingness to work on-call rotating schedule including night/weekends

Responsibilities

• Provide best-in-class technical support to customers via email, chat, and meetings
• Help customers manage Salt deployments and interpret Dashboard alerts
• Troubleshoot and perform root-cause analysis with escalation as needed
• Create and update customer-facing documentation and articles
• Guide customers post-implementation to maximize value from Salt
• Lab reproduce issues, research difficult problems, test fixes
• Provide customer-centric feedback to Product/R&D on issues and feature escalations
• Manage high work volume with prioritization and clear communication

Skills

Customer-first attitude

Communication skills

On-call readiness

Team collaboration

Tools

Postman

Ticketing system

AWS

Docker

Kubernetes

Job description

Salt Security is seeking a high-energy technical support specialist in the United States to ensure customers derive maximum value from Salt’s platform. You will provide best-in-class support via email, chat, and meetings, troubleshoot deployment issues, and guide customers toward high-value outcomes.

You will document solutions, collaborate with Product and R&D on escalations, and balance a high-volume workload with on-call rotations, including nights and weekends.