Customer Master Data Management Senior Manager

Vertex Pharmaceuticals LLC; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Vertex seeks a Senior Manager of Customer Master Data Management to lead global customer data initiatives, aligning governance, cataloguing, and data change processes across IT and business functions.

You will oversee CRM integrations (Veeva/Salesforce), data loads for HCO/HCP data, and vendor activities, while mentoring teams and ensuring regulatory compliance. Hybrid work is supported with some remote flexibility.

Qualifications

• Bachelor's degree; 5+ years in pharma or healthcare data management.
• Experience with MDM solutions (Informatica, cloud/on-prem).
• Experience with SQL; CRM systems; databases (Oracle, Snowflake).
• Knowledge of data governance practices and HIPAA/GDPR awareness.

Responsibilities

• Support the global customer mastering program and data governance.
• Collaborate with IT and stakeholders on cataloguing and data change requests.
• Oversee integrations with CRM systems (Veeva/Salesforce) and other systems.
• Coordinate with DTE for technology projects and vendor activities.
• Train internal teams on master data processes.

Skills

Cross-functional communication

Regulatory compliance

Project management

Agile tools (JIRA, ServiceNow)

Education

Bachelor's degree

Tools

Informatica

Veeva/Salesforce

Oracle

Snowflake

JIRA

ServiceNow

Job description

Role

Senior Manager of Customer Master Data Management supporting Vertex's global healthcare data initiatives.

Responsibilities

support the global customer mastering program, collaborate with IT and stakeholders on data governance and cataloguing, manage data change requests with data stewards, oversee integrations with CRM (Veeva/Salesforce) and other systems, facilitate HCO/HCP data loads, coordinate with DTE for technology projects, oversee vendor activities, and train internal teams.

Qualifications

Bachelor's degree; 5+ years in pharma or healthcare data management, with extensive experience in MDM solutions (Informatica, cloud/on-prem), SQL, CRM systems, databases (Oracle, Snowflake), and data governance.

Skills

effective cross-functional communication, familiarity with regulatory compliance (HIPAA, GDPR), project management, and agile tools (JIRA, ServiceNow).

High-Value

focus on customer master data in healthcare, supporting commercial operations with a hybrid work setup and some flexibility for remote work.