Customer Master Data & Governance Specialist (Project Reforge)

Wheeler Fleet Solutions; Somerset (Somerset County); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Wheeler Fleet Solutions seeks a Customer Master Data Governance Specialist to lead governance, quality, and ongoing improvement of enterprise customer data. You will steward customer information across Sales, Customer Service, Finance, Operations, BI, IT, and external partners to support operations, reporting, analytics, and strategic decisions.

During transformation, you will focus on data readiness, cleansing, migration, testing, validation, and adoption; after go-live, you’ll maintain

Competenze

• Bachelor’s degree or equivalent in business, IT, data governance, supply chain, or related field.
• 3+ years in master data management, data governance, or data quality.
• Experience establishing data governance standards, controls and compliance.
• Experience profiling, cleansing, mapping, conversion, validation, testing, or system implementation.
• Intermediate proficiency with Microsoft Excel and working knowledge of Office.

Mansioni

• Govern customer master data across enterprise applications and platforms.
• Translate business requirements into customer data rules, workflows, and system needs.
• Support profiling, cleansing, migration, validation, testing, and data loads.
• Serve as SME or administrator for designated customer data tools and systems.
• Lead data readiness activities for enterprise transformation and go-live readiness.
• Collaborate with cross-functional teams and external partners on data requirements.
• Document standards, controls, ownership, and governance practices.

Conoscenze

Data governance

Data quality

Master data management

Analytical thinking

Communication

Formazione

Bachelor’s degree in business, information technology, data governance, supply chain, or equivalent

Strumenti

Microsoft Excel

Office suite

Descrizione del lavoro

The Customer Master Data Governance Specialist is responsible for the governance, quality, maintenance, and continuous improvement of enterprise customer master data. This role serves as a steward of customer information across business functions, ensuring customer data is accurate, complete, consistent, compliant, and aligned with corporate standards. The position collaborates with Sales, Customer Service, Finance, Operations, Business Intelligence, IT, and external business partners to support operational execution, customer experience, integrations, reporting, analytics, and strategic decision-making.
During the transformation program, this role will dedicate significant focus to customer data readiness, governance, cleansing, migration, testing, validation, and adoption activities supporting future-state business processes and technology platforms. Following implementation, the role is intended to transition to an ongoing focus on enterprise customer data governance, stewardship, quality, and continuous improvement within the Data Management organization.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Customer Data Governance and Stewardship

• Develop, maintain, and continuously improve customer master data policies, standards, definitions, business rules, procedures, templates, workflows, and supporting tools.
• Define and document customer data ownership, stewardship responsibilities, decision rights, approval requirements, and escalation paths.
• Support the Data Governance Committee by preparing materials, coordinating decisions, documenting outcomes, and driving assigned actions to completion.
• Promote consistent adoption of customer master data standards and governance practices across business functions.

Customer Data Quality Management

• Monitor, analyze, and audit customer master data for accuracy, completeness, consistency, timeliness, uniqueness, and compliance with established standards.
• Identify root causes of customer data issues, document gaps and risks, and coordinate corrective and preventive actions with accountable stakeholders.
• Establish and monitor customer data quality measures and communicate trends, risks, and improvement priorities.
• Design and implement initiatives that improve customer data quality, enrichment, usability, and reporting effectiveness while reducing recurring issues and manual effort.

Customer Lifecycle and Hierarchy Management

• Govern customer onboarding, maintenance, changes, mergers, acquisitions, duplicate resolution, and deactivation processes.
• Maintain approved customer identity, address, classification, tax-related, sales, service, and reporting attributes in accordance with established ownership, approval, and control requirements.
• Govern parent-child relationships, bill-to and ship-to structures, branch relationships, account hierarchies, and reporting rollups.
• Support the customer data requirements associated with segmentation, territory alignment, strategic accounts, pricing, credit, revenue reporting, and customer service processes.

Systems, Data Maintenance, and Implementation Support

• Create, maintain, and govern customer master data across designated enterprise applications, data platforms, and integrated business processes.
• Partner with business and technical teams to translate business requirements into customer data rules, workflows, controls, interfaces, and system requirements.
• Support customer data profiling, cleansing, mapping, conversion, validation, testing, and migration for system implementations, acquisitions, and improvement initiatives.
• Serve as a subject matter expert, administrator, or super user for designated customer data tools and systems.

Transformation and Implementation Support

• Lead customer data readiness activities supporting enterprise transformation and implementation initiatives, with the current transformation program serving as the role’s initial priority.
• Support data extraction, profiling, scoping, cleansing, classification, enrichment, mapping, transformation, conversion, validation, testing, data loads, and defect resolution for the customer domain.
• Partner with Business Process Owners, subject matter experts, implementation partners, and project teams to align data requirements with future-state processes and technology solutions.
• Identify, document, and elevate data risks, dependencies, issues, and decisions that may affect project objectives, milestones, or adoption.
• Support migration cycles and go-live readiness, including reconciliation, validation, issue resolution and transition to sustainable operational processes.
• Help establish the standards, controls, documentation, ownership, and governance practices needed to sustain the assigned data domain after go-live.

Cross-Functional Leadership and Enablement

• Act as a liaison among Sales, Customer Service, Finance, Operations, Business Intelligence, IT, EDI support teams, and external customers or business partners regarding customer data requirements and priorities.
• Build alignment across stakeholder groups by facilitating decisions, influencing without direct authority, and communicating impacts, risks, and recommendations clearly.
• Develop and maintain process documentation, work instructions, standard operating procedures, templates, governance resources, and training materials.
• Deliver training, guidance, and ongoing support that strengthen customer data ownership, stewardship, and governance adoption.
• Respond to customer data requests within agreed service expectations and communicate risks to delivery proactively.

Cross-Domain Master Data Support

• Provide backup support for the Supplier Master Data Governance Specialist and Product Data Governance Specialist roles.
• Support supplier and product master data governance, maintenance, quality, and issue resolution during absences, peak workloads, projects, or organizational transitions.
• Participate in cross-training and shared master data initiatives to ensure continuity of critical processes across customer, supplier, and product domains.

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business, information technology, data governance, supply chain, or a related field, or an equivalent combination of education and relevant experience, or an additional 2 years of relevant work experience in lieu of a degree.
• Understanding of customer lifecycle processes, customer hierarchies, account structures, and the downstream business impact of customer data.
• Minimum of three years of experience in master data management, data governance, data quality, or a closely related discipline.
• Experience establishing or operating data governance standards, controls, and compliance practices.
• Experience supporting data profiling, cleansing, conversion, migration, validation, testing, or system implementation activities.
• Intermediate proficiency with Microsoft Excel and working knowledge of the Microsoft Office suite.
• Strong analytical, problem-solving, communication, documentation, and organizational skills.

PREFERRED REQUIREMENTS:

• Experience in the automotive aftermarket or automotive industry.
• Knowledge of automotive aftermarket data standards and practices, including ACES, PIES, GTIN allocation and maintenance, packaging measurement standards, and Auto Care Association guidance.
• Experience with CRM, ERP, MDM, PIM, eCommerce, or other enterprise data platforms.
• Experience supporting enterprise data governance programs and organizational change initiatives.
• Experience documenting process flows, business procedures, work instructions, standard operating procedures, and training materials.
• Understanding of customer-facing business processes, commercial operations, pricing, credit, and customer relationship management.

OTHER:

• Occasional travel to locations may be required. Estimated travel: up to 25%.
• The selected applicant will be subject to a background check and drug testing.