Customer Marketing Manager

PDQ; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

4-Day Week

Equity

Dev support

Premium health coverage for you and my

Job summary

PDQ in the United States is seeking a Customer Marketing Manager to drive onboarding, expansion, and renewal efforts across PDQ’s product suite. This individual contributor role will own programs targeting engagement, loyalty, and advocacy to support retention and revenue growth.

You will work cross-functionally with email, content, and product marketing to develop and deploy targeted customer marketing campaigns, host events, and report on KPI performance for senior leadership.

Qualifications

• 5+ years of marketing experience.
• Previous experience driving successful customer marketing programs.
• Strong knowledge of customer marketing principles and tools.

Responsibilities

• Develop, implement, and optimize customer marketing programs (onboarding, cross-sell, renewal).
• Partner with email, content, and product marketing to deploy targeted campaigns.
• Facilitate and host customer marketing events with sales and product experts.

Skills

Marketing experience

Customer marketing

Campaign management

Analytics

Tools

Marketing automation

CRM

Job description

Location

• Remote, US - This position is open to candidates residing in any of PDQ’s open states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

About the role:

The Customer Marketing Manager is an individual contributor role that is responsible for driving onboarding, expansion, and renewal efforts across PDQ’s suite of products. This role will work cross-functionally to own programs targeting engagement, loyalty, and advocacy, contributing to customer retention and revenue growth.

How you might spend your day:

• Independently develop, implement, and optimize customer marketing programs, such as cross-sell campaigns and onboarding efforts, with the direction of senior leadership.
• Partner with other marketing teams including email marketing, content marketing, and product marketing to develop and deploy targeted customer marketing campaigns.
• Facilitate and host customer marketing events, including cross-sell events, in collaboration with sales and technical product experts.
• Proactively report on program performance, providing key insights to senior leadership to inform planning and prioritization.
• Build, maintain, and present reports on supporting KPI performance as defined by senior leadership on a regular basis and in a timely manner.
• Drive experimentation of new customer marketing opportunities and tactics based in competitive and audience research.
• Collaborate with the broader marketing teams on customer marketing needs, such as go-to-market launches and customer communications.
• Assist in analyzing data, including product usage, to understand customer pain points and engagement; providing ideas on how to address opportunities for improvement.

We're looking for people who have:

• 5+ years of marketing experience
• Previous experience driving successful customer marketing programs

Who you are:

• Positive attitude and a passion for problem-solving
• Experience managing and executing customer marketing campaigns across parts of the customer journey
• Strong knowledge of customer marketing principles and tools
• Strong organizational skills to independently execute numerous projects and initiatives by assigned due dates
• Working analytical skills with the ability to interpret data and inform data-driven decisions
• Demonstrated ability to collaborate across teams and drive results in a fast-paced environment

Why You'll Love Working at PDQ:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

• 4-Day Work Week
• Equity Participation
• Managers who champion professional development
• 100% Premium Coverage for medical, dental and vision for you and your dependents
• 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
• Company Match of the first 6% of your employee deferrals
• Flexible Paid Time Oñ Policy that treats you like the adult that you are
• Health Savings Account (HSA) and wellness incentives
• Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [e-mail].

Work Authorization and Sponsorship

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.