Customer Manager, eCommerce

Mars Incorporated; Franklin (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Mars Incorporated is seeking an eCommerce Customer Manager in Franklin, TN to drive strategic relationships and grow online sales across our multi-brand portfolio. You will own forecasting, budget management, and cross-functional execution with Retail partners and internal teams.

You will partner with the Sales Director to translate data into actionable strategies, lead monthly reviews, and ensure accurate forecasts and trade investments that fuel sustainable growth.

Qualifications

• Bachelor's degree in a business-related field.
• 3+ years of customer management experience.
• Attention to detail with forecasting and budget management.
• Strong communication and ability to build partnerships with retailers and internal teams.
• Strong analytical skills and ability to develop customer strategies with clear narratives.

Responsibilities

• Owns day-to-day relationship with Category Manager and Joint Business Planning.
• Forecasts monthly forecasting for the Dog business, risks & opportunities.
• Collaborates cross-functionally to optimize investment strategy and budget reporting.
• Prepares and presents Monthly Business Reviews with GSV/NSV performance vs plan.

Skills

Customer relationship management

Forecasting

Budget management

Stakeholder collaboration

Analytical thinking

Communication skills

Education

Bachelor's degree in Business or related field

Job description

Job Description:

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do.

Reporting to the eCommerce Sales Director you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.

This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.

What are we looking for?

• Bachelor's degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)


• 3+ years of relevant customer management experience


• Attention to detail and a fluent understanding of forecasting and budget management


• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders


• Strong analytic skills and ability to develop and influence customer strategies with simple stories

What will be your key responsibilities?

Relationship Management

• Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.

Forecasting

• Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.

Budget Management

• Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.

Monthly Business Review

• Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.