Customer Manager, eCommerce

Mars; Franklin (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mars University

Company bonus

Competitive benefits

Job summary

Mars is seeking an eCommerce Customer Manager to lead strategic relationships, forecast demand, and manage budgets for a multi-brand portfolio. You will work with the Sales Team to turn data into actionable trade plans and drive growth with retail partners.

Reporting to the eCommerce Sales Director, this role requires strong communication, analytical skills, and cross-functional collaboration to ensure accurate forecasting and successful monthly business reviews.

Qualifications

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline).
• 3+ years of relevant customer management experience.
• Attention to detail and a fluent understanding of forecasting and budget management.
• Effective communication skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders.
• Strong analytic skills and ability to develop and influence customer strategies with simple stories.

Responsibilities

• Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.
• Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.
• Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.
• Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.

Skills

Forecasting

Budget management

Communication

Analytical skills

Relationship management

Education

Bachelor's degree in business-related field

Job description

Job Description:

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do.

Reporting to the eCommerce Sales Director you will be responsible for managing a strategic customer relationship within our Sales Team forecasting, creating & executing strategic sales initiatives, and maintaining strong operational control to ensure accurate forecasting with effective trade budget management.

This is a customer-facing role owning the performance, partners, systems, workflows, and discipline that create mutual and sustainable growth across a multi-brand portfolio. This key talent has strong interpersonal skills with a proven track record of driving online businesses through symbiotic sales strategies.

What are we looking for?

• Bachelor’s degree in a business-related field (e.g., Marketing, Economics, Finance, or related discipline)
• 3+ years of relevant customer management experience
• Attention to detail and a fluent understanding of forecasting and budget management
• Effective Communication Skills and demonstrated ability to build collaborative partnerships with retail customers and internal cross-functional stakeholders
• Strong analytic skills and ability to develop and influence customer strategies with simple stories

What will be your key responsibilities?

Relationship Management

• Owns day-to-day relationship with Category Manager, Annual Vendor Negotiation, and customer Joint Business Planning.

Forecasting

• Responsible for monthly forecasting Dog business, Risks & Opportunities, DMR Power Page and Weekly Pacing updates.

Budget Management

• Work cross-functionally to optimize investment strategy, balance trade budget and ensure accuracy of financial tools and reporting.

Monthly Business Review

• Owns agenda and guides design of standardized slides, presents periodic and full year GSV and NSV performance vs plan.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.