Customer Manager

Acosta Group; Harrisburg (Dauphin County); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Customer Manager to oversee client accounts, enhance sales, and improve market share. The role requires developing business plans, collaborating with retail managers, and ensuring effective client communication. Ideal candidates will have a Bachelor's degree and relevant experience in retail or marketing. Join a team that values growth and work-life balance.

Qualifications

• At least six months of relevant experience in retail, marketing, or sales administration.
• Bachelor’s degree or equivalent work experience required.

Responsibilities

• Manage assigned clients' business within designated customer accounts.
• Develop a Customer Business Plan to achieve clients' objectives.
• Ensure superior in-store presence and manage trade marketing funds.

Skills

Presentation Skills

Project Management

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

Bachelor's Degree

Job description

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Description

Responsible for managing the assigned clients' business (division and/or geographic) within designated "customer accounts." The primary responsibility is to increase sales and market share of the brands represented, while earning a profit for our clients and Acosta.

Responsibilities

• Deliver client objectives including volume and sales fundamentals (merchandising, assortment, pricing, and shelving) goals at the assigned customers.
• Develop a Customer Business Plan to achieve the clients' business objectives.
• Engage decision-makers at the customer to promote business plans, programs, and concepts that improve long-term results.
• Achieve results cost-effectively while maximizing company revenue, overseeing all manufacturer expenditures at the customer level.
• Ensure superior in-store presence in assigned stores, and manage trade marketing funds, shipments, and data to support sales concepts.
• Operate within the designated budget.
• Proactively communicate with key clients.
• Collaborate with Retail Sales Managers on retail initiatives.
• Use knowledge of customer, market, and client to involve marketing, technology, and administrative resources.
• Share information with team members to build organizational capacity.
• Utilize computer systems and technology to support the Customer Business Plan.
• Provide feedback to leadership on how to improve our business.
• Meet physical requirements listed below.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience in industry required.
• At least six months of relevant experience in retail, marketing, space management, or resets; sales administration or finance experience preferred.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft PowerPoint, Excel, Word, Outlook, and web-based applications.
• Excellent presentation skills.
• Ability to handle multiple projects simultaneously.

Physical Requirements

• Vision and color perception.
• Lifting up to 50 lbs.
• Ability to travel.
• Listening skills.
• Pushing/Pulling and carrying up to 20 lbs.

About Us

Acosta Group is a collective of trusted retail, marketing, and foodservice agencies, reimagining brand connections at every shopping point. We specialize in retail sales, digital strategy, and business intelligence, helping brands thrive in omnichannel shopping environments. Our team of over 20,000 professionals values growth, trust, transparency, and work-life balance. Join us to make a meaningful impact for our clients and partners.

Note: Compensation ranges are estimates and may vary based on qualifications and location. We are an E-Verify employer and an equal opportunity employer.