Customer Loyalty Specialist

Guardian Protection; Warrendale (Allegheny County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Attractive compensation and benefits

Generous paid time off (PTO)

Complimentary access to on-site gym

Job summary

Guardian Protection in Warrendale seeks to hire customer service representatives who can effectively engage with customers considering account cancellation. Your role will focus on retaining accounts by presenting tailored solutions and resolving issues efficiently.

The ideal candidate will possess strong problem-solving and negotiation skills, with excellent verbal and written communication abilities. A minimum of 1 year in customer service or inside sales is preferred. Enjoy competitive benefits including medical, dental, vision, and generous PTO.

Qualifications

• Proven problem-solving and negotiation skills.
• Ability to assess customer needs and recommend relevant products and services.
• Strong customer service orientation.

Responsibilities

• Engage with customers to retain their accounts.
• Demonstrate ability to present compelling offers.
• Resolve customer issues efficiently.

Skills

Problem-solving skills

Negotiation skills

Customer service orientation

Verbal communication skills

Written communication skills

Self-motivated and organized

Knowledge of sales tactics

Job description

What's In It For You

• Attractive compensation and benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Hours of Operation:
  • Open Monday – Friday 8am – 8pm
  • Closed on Saturdays and Sundays and all major holidays
• Generous paid time off (PTO)
• Complimentary access to our on-site gym

What You'll Be Doing

• Engage with customers who are considering cancellation to retain their accounts through tailored solutions.
• Demonstrate the ability to quickly craft and present compelling offers that meet individual customer needs.
• Reaffirm the value of Guardian services through consultative conversations.
• Resolve customer issues efficiently and follow up to ensure complete satisfaction.
• Handle escalated concerns with empathy and professionalism.
• Assist customers in relocating their Guardian services with ease and professionalism.
• Promote upgrades, additional products, and enhanced service options for existing customers.
• Recommend solutions that align with customer needs and company offerings.
• Proactively reach out to customers to strengthen relationships and improve retention.

What You'll Need

• Proven problem-solving and negotiation skills.
• Ability to assess customer needs and recommend relevant products and services.
• Strong customer service orientation with excellent verbal and written communication skills.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Knowledge of sales tactics is a plus.
• Preferred 1 year experience in customer service, retention, or inside sales.

Guardian Protection is an Equal Opportunity Employer.

Armstrong is an Equal Opportunity Employer.