Customer Loyalty Representative - FT

United States 1 AB Car Rental Services, Inc; Kailua (HI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Paid time off

Health insurance (medical/dental)

401k retirement benefits

Employee discounts

Job summary

Avis Budget Group is hiring at our airport locations to serve loyalty program customers outdoors. You will process rentals for loyalty members, suggest add-ons, and deliver attentive service to ensure a smooth, personalized experience for travelers.

Ideal candidates communicate well, enjoy helping people, and are comfortable working outdoors with flexible shifts. This role emphasizes customer-first service and relationship building.

Qualifications

• Must have a valid driver’s license.
• Basic computer skills (typing, data entry) desired.
• Engaging, professional personality with strong verbal communication.

Responsibilities

• Assist frequent and premiere customers at airport operations.
• Process rentals for loyalty program members.
• Offer products/services to enhance the experience and provide attentive service.
• Maintain a seamless, personalized customer experience and build loyalty.

Skills

Driver's license

Basic computer skills

Customer service

Outdoor work

Shift flexibility

Able to stand/sit for long periods

18+ years old

Job description

$19.50/hour Monthly Commission Opportunity Shift Premium may Apply We're hiring immediately! Do you enjoy building relationships, recognizing loyal customers, and delivering a high level of service? If you're friendly, confident, and take pride in creating memorable experiences, join the Avis Budget Group team supporting our valued loyalty customers at our airport locations. In this role, you'll work in an active, outdoor environment and have the opportunity to earn incentives while helping frequent customers get on their way quickly, smoothly, and with confidence.

What You'll Do:

In this outdoor role, you will assist our frequent and premiere customers at our airport operations. You will process rentals for customers enrolled in our loyalty programs, offer products and services designed to enhance their experience, and provide attentive, professional service that builds trust and long-term customer loyalty. You'll use strong communication and customer service skills to anticipate needs, answer questions, and help ensure each loyalty customer receives a seamless and personalized experience.

Perks You'll Get:

• Bi-weekly hourly wage plus commission / incentive with unlimited earning potential (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Above perks may vary based on full-time/part-time status and location

What We're Looking For:

• Valid Driver's License
• Basic computer skills (typing, data entry)
• Engaging, professional personality with strong verbal communication skills
• A customer-first mindset and genuine enjoyment of working with people
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to sit, stand, and type for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail, hospitality, or customer service experience in a fast-paced environment is a bonus

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Kailua Kona Hawaii United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.