Customer Logistics Specialist

ManpowerGroup Global, Inc.; Hoboken (NJ); Hybrid; USD 51,000 - 65,000; Full time

Benefits offered by this job

Weekly Pay

Health Insurance

Dental Plan

Vision Plan

Health Savings Account

Flexible Spending Account

Life Insurance

Short Term Disability

Long Term Disability

Business Travel Insurance

401(k) Match

Job summary

ManpowerGroup Global, Inc. client seeks a Customer Logistics Specialist in Hoboken, NJ (Hybrid). The role focuses on transportation management, carrier coordination, and data-driven improvements across a large logistics network.

Ideal candidates have 3–8 years in transport/logistics, proficiency with OTMs like SAP TM, and strong Excel-based analytics, reporting, and cross-team collaboration skills.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field.
• 3-8 years of transportation, logistics, or customer operations experience.
• Experience with Transportation Management Systems (OTM, SAP TM, or similar).
• Strong Excel, analytics, and KPI reporting capabilities.

Responsibilities

• Manage daily transportation execution for customers and DCs.
• Coordinate with carriers, warehouses, and planning teams.
• Serve as primary transportation contact for customers.
• Monitor KPIs: OTD, CCOT, Spot %, cost performance; identify root causes.
• Develop weekly/monthly performance reporting and drive improvements.
• Support transportation projects and data integrity of systems.

Skills

Excel proficiency

Analytical thinking

Reporting skills

Stakeholder management

Education

Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field

Tools

OTM

SAP TM

Power BI

Job description

Our client, a leading consumer packaged goods company, is seeking a Customer Logistics Specialist to join the team. The ideal candidate will have experience with transportation management systems, carrier management, and shipment execution, along with strong analytical skills and a proven ability to drive operational performance across a complex logistics network.

Job Title: Customer Logistics Specialist
Location: Hoboken, NJ (Hybrid)
Contract: 8 Months
Pay Range: $37 - $47 hourly

What’s the Job?

• Manage daily transportation execution for assigned customers and distribution centers, ensuring shipments are planned, tendered, and delivered successfully.
• Coordinate with carriers, warehouses, customer service, and planning teams to resolve transportation exceptions and service issues.
• Serve as the primary transportation contact for assigned customers while building strong relationships with carriers and internal stakeholders.
• Monitor transportation KPIs including On-Time Delivery, CCOT, Spot %, Contract Compliance, and Cost Performance, identifying root causes and corrective actions.
• Develop weekly and monthly performance reporting and leverage data and analytics to improve transportation reliability, service, and cost efficiency.
• Support transportation projects, carrier sourcing events, process improvements, and continuous improvement initiatives while maintaining accurate transportation records and system data.

What’s Needed?

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field.
• 3-8 years of transportation, logistics, supply chain, or customer operations experience.
• Experience with Transportation Management Systems (OTM, SAP TM, or similar platforms).
• Strong transportation and logistics operations experience, including shipment planning, tendering, execution, and carrier management.
• Advanced Microsoft Excel skills with strong analytical, reporting, problem-solving, and root cause analysis capabilities.
• Experience with KPI reporting, performance management, customer service, stakeholder management, and supply chain fundamentals. Power BI and SAP experience preferred.

What’s in it for me?

• Opportunity to work with a global leader in the consumer packaged goods industry.
• Hybrid work model based in Hoboken, NJ.
• Weekly Pay.
• Medical and Prescription Drug Plans/Dental Plan/Vision Plan.
• Health Savings Account/Health Flexible Spending Account/Dependent Care Flexible Spending Account.
• Supplemental Life Insurance/Short Term and Long Term Disability Insurance/Business Travel Insurance.
• 401(k), Plus Match.