Customer Logistics Manager

Ryder System, Inc.; United States; On-site; USD 65,000 - 70,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Logistics Manager (Transportation) for the Normal, IL area. The role oversees day-to-day operations, leads a team, and drives fulfillment of operational goals across planning, scheduling, and customer account management.

The position requires a solid background in logistics, strong leadership, and proficient use of MS Office. Expect 1st & 2nd shifts with a salary range of $65,000 to $70,000 per year; benefits and a safety-focused culture are emphasized.

Qualifications

• H.S. diploma or GED is required.
• Bachelor's degree in Business, Logistics or Supply Chain preferred.
• 2+ years of relevant experience in supply chain, logistics, warehouse or related field required.
• 1+ year of direct supervisory/leadership experience required.
• MS Office proficiency (Word, Excel, PowerPoint, Access) required; advanced level.
• Logistics industry knowledge advanced required.
• Knowledge of local and Federal regulations related to customers/companies, advanced required.
• Fundamental knowledge of supply chain management components, intermediate required.
• Strong knowledge of manufacturing and production, advanced required.

Responsibilities

• Oversee day-to-day operations within assigned function.
• Lead and develop direct reports; achieve daily operational goals.
• Assist with customer service satisfaction and expectation management.
• Manage staffing, scheduling, and performance of exempt/non-exempt staff.
• Ensure health and safety management and regulatory compliance.

Skills

Analytical ability

Communication skills

Team leadership

Multi-tasking

Time management

Relationship building

Self-driven

Problem solving

Detail oriented

Education

H.S. diploma/GED

Bachelor's degree in Business, Logistics, Supply Chain

Tools

MS Office (Word, Excel, PowerPoint, Access)

Job description

Job Title and Location

Customer Logistics Manager (Transportation) (1st & 2nd shift) - Normal, IL

Pay & Schedule

Pay Type: Exempt / Salary paid weekly
Annual Salary Pay: $68,000 - $70,000 per year based on experience
Schedule: 1st & 2nd shift: Monday-Friday 1st 6:00 am – 3:00 pm (flexible) 2nd 3:00 pm- 12:00 am

Summary

The Manager Customer Logistics will oversee the day-to-day operations within an assigned function, and is responsible for all aspects of Operations and Account Management . Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area.

Essential Functions

• Customer service satisfaction and expectation management
• Staffing performance management and development of exempt and non-exempt employees
• Manage day-to-day planning and scheduling
• Health and Safety Management
• State/Local/Federal regulations compliance

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to work within international functional teams
• High level analytical ability where problems are unusual and difficult
• Demonstrated technical and professional skills in job-related area
• Off shift support in the event of critical customer network disruption or crisis
• Makes decisions in a a timely manner
• Strong oral and written communications skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations advanced required
• Fundamental knowledge of Supply Chain Management components intermediate required
• Strong knowledge of Manufacturing and Production advanced required

Qualifications

• H.S. diploma/GED required
• Bachelor's degree in Business, Logistics, Supply Chain preferred
• Two (2) years or more relevant experience in supply chain, logistics, warehouse or industry related field required
• One (1) year or more direct supervisory/leadership experience required
• Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required. advanced required
• Logistics industry knowledge advanced required
• Knowledge and understanding of Customer/Company local and Federal regulations. advanced required
• Fundamental knowledge of Supply Chain Management components. intermediate required
• Strong knowledge of Manufacturing and Production advanced required

Compensation Information

Pay Type: Salaried
Minimum Pay Range: $65,000
Maximum Pay Range: $70,000

Benefits

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid
• Paid time off within your first year
• Up to 12 weeks paid maternity leave
• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

EEO and Background

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Culture & Commitment

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day.

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act