Customer Logistics Manager

Ryder System, Inc.; Harvard (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive training

401(k) with company match

Paid time off

Health benefits

Career stability

Job summary

Ryder System, Inc. is seeking a Customer Logistics Supervisor to oversee daily logistics operations, coach staff, and drive improvements in processes and safety. You will work with the Logistics Manager to align schedules, establish procedures, and monitor KPIs, while maintaining strong customer collaboration and team morale.

The role emphasizes leadership, planning, and effective communication to ensure on-time delivery and operational excellence in a dynamic logistics environment.

Qualifications

• Minimum HS diploma or GED required.
• 1+ year experience in transportation, warehouse or distribution environment preferred.
• 0 to 1 year direct supervisory/leadership experience required.

Responsibilities

• Supervise, coordinate and oversee day to day logistics operations.
• Plan and review, with Logistics Manager, all logistics processes to meet company standards and customer service specs.
• Establish work schedules and procedures and coordinate activities to ensure optimal shift/team logistics.
• Accountable for site KPI and performance.
• Collaborate with customers in all aspects of operations.
• Conduct regular team meetings and provide coaching and recognition.
• Promote diversity and inclusive culture and improve internal processes.
• Perform staff performance evaluations and address issues.
• Understand labor relations and maintain positive relations.
• Implement health & safety and security initiatives and ensure policy adherence.
• Provide orientation to employees and Lead Hands with necessary tools and information.

Skills

Leadership

Planning

Communication

Coaching

Time management

Diversity

Relationship building

Education

High school diploma or GED

1+ year in transportation/warehouse/distribution

0–1 year supervisory/leadership

Job description

Job Description

MOVE YOUR CAREER FORWARD WITH RYDER!

Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!

Summary

Under the responsibility of the Manager, the Customer Logistics Supervisor is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members. The successful candidate must be able to provide recommendations for improvements to the facility, equipment, machinery, and processes. They will be accountable that the staff is performing to standard and has to ensure that progress is made to achieve the business objectives.

Essential Functions

• Supervise, coordinate and oversee day to day logistics operations;
• Plan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specifications
• Establish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logistics
• Accountable for site Key Performance Indication (KPI)
• Working in collaboration with customer in all aspect of operations
• Meet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes
• Cultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processes
• Carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate
• Address performance problems through corrective action and disciplinary process
• Understand labor agreement and maintain positive labor relations with all employees
• Responsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies
• Provide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobs

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Instills commitment to organizational goals
• Strong planning skills
• Results oriented
• Effective leadership skills
• Motivating skillsEffective interpersonal skills
• Diverse team environment
• Strong verbal and written communication skills
• Possesses a high degree of initiative
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices

Qualifications

• H.S. diploma/GED required
• One (1) year or more experience in transportation, warehouse or distribution environment preferred
• 0 to One (1) year direct supervisory/leadership experience required

DOT Regulated:

No

In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:

• Comprehensive training and the ability to continue your professional development
• Regional and local Ryder resources to help guide and support as we grow this offering.
• The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
• Additional day of Paid Time Off for Military Veterans.

Job Category:

Logistics

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type

Salaried

Minimum Pay Range:

70k

Maximum Pay Range:

75k

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.