Customer Lending Representative

West Capital Lending; Tempe (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

West Capital Lending is seeking an entry-level Customer Lending Representative in Tempe, AZ. The role focuses on guiding borrowers through the early loan process, with mentorship from experienced Mortgage Loan Officers and a defined career path toward licensing.

You will handle calls, ask qualifying questions, build rapport, and schedule appointments while learning the mortgage lending business in a fast-paced, team-driven environment.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service mindset with a passion for helping others.
• Detail-oriented with strong organizational abilities.
• Self-motivated, coachable, and eager to learn.
• Strong work ethic and desire to build a long-term career in sales and mortgage lending.

Responsibilities

• Handle a high volume of inbound and outbound calls to connect with prospective borrowers.
• Follow a structured call script to understand borrower goals and determine eligibility.
• Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs.
• Build rapport with potential borrowers to establish trust and professionalism.
• Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time.
• Maintain accurate, detailed, and timely notes within CRM systems.

Skills

Strong communication

Customer service

Detail-oriented

Self-motivated

Long-term career

Tools

CRM software

Job description

We are a leading financial institution dedicated to providing exceptional service and innovative solutions to our clients. Our mission is to empower individuals and businesses to achieve their financial goals through personalized support and expert guidance. We foster a culture of integrity, collaboration, and continuous improvement.

About the Role

The Customer Lending Representative (CLR) is an entry-level opportunity designed for motivated individuals looking to build a long-term career in the mortgage industry. Through hands-on training, one-on-one mentorship from experienced Mortgage Loan Officers, and a clearly defined career path, you'll develop the skills and knowledge needed to grow into a licensed Mortgage Loan Officer. We're looking for someone who is eager to learn, enjoys helping people, has strong customer service skills, and is willing to work hard to build a successful career. No mortgage experience is required—we invest in training the right people. As a CLR, you'll play a crucial role in assisting clients throughout the beginning stages of the loan process while gaining valuable industry experience in a fast-paced, team-oriented environment

Responsibilities

• Handle a high volume of inbound and outbound calls to connect with prospective borrowers
• Follow a structured call script to understand borrower goals and determine eligibility
• Ask qualifying questions to identify high-intent prospects for mortgage purchase or refinance needs
• Build rapport with potential borrowers to establish trust and professionalism
• Schedule appointments and transfer qualified prospects to licensed Loan Officers in real time
• Maintain accurate, detailed, and timely notes within CRM systems

Required Skills

• Strong communication and interpersonal skills
• Excellent customer service mindset with a passion for helping others
• Detail-oriented with strong organizational abilities
• Self-motivated, coachable, and eager to learn
• Strong work ethic and desire to build a long-term career in sales and mortgage lending

Preferred Skills

• Previous customer service, hospitality, retail, call center, banking, or sales experience.
• Experience working in a fast-paced, goal-oriented environment
• Familiarity with loan processing software is a plus but not required

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.